Customer Service Specialist

Baxter International Inc.; Stockport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in healthcare is seeking a dedicated individual to coordinate prescription management and enhance customer experience. The role involves managing patient orders, maintaining communication with patients, and ensuring accurate records. This position offers a competitive salary, professional development opportunities, and emphasizes work-life balance.

Benefits

Competitive base salary

Professional development opportunities

Work-life balance

Inclusive and diverse workforce

Qualifications

• Successful experience in customer service or patient-centric roles.
• Proven experience using CRM systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

Responsibilities

• Coordinate the prescription management process and patient stock levels.
• Respond to inbound calls and manage patient queries.
• Accurately enter prescriptions on the Patient Management System.

Skills

Customer Service

IT Proficiency

Communication

Flexibility

Kindness

Education

Experience in pharmacy/healthcare setting

Tools

Customer Relationship Management (CRM) systems

Job description

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

Job Description This IS Where You Make Life-Saving Products!

You understand the importance of building relationships, establishing order, and maintaining clear communication channels!

Your Team

Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business.

You will collaborate with all relevant partners, such as Planning/ Warehousing/ Sales and Customers, to build a reliable, consistent, and positive customer experience.

Your working hours:

Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation)

What are some of the tasks you'll be doing?

This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in

line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).

• Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
• Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
• Accurately enter prescriptions and directions on the Patient Management System.
• Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
• Organise collections and process sales returns within the allocated timeframes.
• Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.

What you'll bring

• Successful experience in customer service or patient-centric roles.
• Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
• IT Proficiency.
• Tried ability within customer service.
• Proven experience using customer relationship management (CRM) systems.
• Previous experience of working in a pharmacy/healthcare setting is helpful.

What we offer:

• Competitive base salary
• Professional development opportunities.
• High importance placed on work-life balance.
• Dedication to growing and developing an inclusive and diverse workforce.

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Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.