Customer Service Specialist

ZipRecruiter; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A reputable energy organisation in Leeds is seeking a Permanent Customer Service Specialist. The role involves supporting the offshore team, managing customer queries, and improving the customer journey. Ideal candidates have prior customer service experience and strong communication skills. This opportunity offers a salary of £28,085+, excellent advancement prospects, and a supportive work environment.

Benefits

Salary of £28,085+

Full training provided

Great progression opportunities

Free parking

Excellent benefits and facilities

Qualifications

• Prior experience in customer service is essential.
• Excellent problem solving and communication skills needed.
• Ability to work in a fast-paced environment.

Responsibilities

• Support offshore team with complex customer queries.
• Manage Trustpilot reviews and improve customer experience.
• Correspond with customers via phone and email.

Skills

Customer service experience

Problem solving

Communication skills

Ability to multitask

Attention to detail

Team player

Job description

Overview

Michael Page have partnered with a reputable Energy Organisation in Leeds. The business is looking for a Permanent Customer Service Specialist to join their team. This is an exceptional opportunity for someone experienced within Customer Services who is looking for the next step in their career, with excellent progression and development. Immediate interview is available; please apply now!

Responsibilities

• Support the offshore team with more complex queries from customers; investigate cases received in the contact centre to ensure service level agreements are met and the highest standard of service is provided.
• Manage Trustpilot reviews, look for ways to improve the customer experience, and analyse data to provide recommendations to senior management.
• Correspond with customers over the phone and email, assisting with a range of queries and resolving issues and problems.

Qualifications

• Previous customer service experience and familiarity with working within an offshore department is desirable.
• An excellent problem solver with excellent communication skills and a confident telephone manner.
• Ability to multi-task and work in a fast-paced environment.
• Passionate about delivering the best customer experience and looking at ways to improve the customer journey.
• A keen eye for detail and good organisation skills.
• Excellent team player.

Job Offer / Benefits

• Salary of £28,085+.
• Reputable organisation within the energy sector.
• Full training provided.
• Superb progression and development opportunities.
• Easily accessible location with free parking.
• Excellent benefits, great offices and facilities.
• No shift patterns or weekends.
• Great team and culture; immediate interview and start available.