Customer Service Specialist

JR United Kingdom; Kingston upon Hull; Remote; GBP 28,000; Full time

Job summary

Une entreprise de conseil en énergie renouvelable recherche un Senior Customer Support Specialist pour rejoindre son équipe dynamique. Vous serez en charge des relations clients et de la résolution de leurs problèmes. Le poste requiert une expérience probante en support client, idéalement dans le secteur des énergies renouvelables. L'environnement de travail est collaboratif, avec des opportunités de développement professionnel.

Benefits

Environnement de travail collaboratif et inclusif.

Opportunités de développement professionnel et de progression de carrière.

Qualifications

• Expérience prouvée en support client, de préférence dans le secteur des énergies renouvelables.
• Compréhension solide des technologies d'énergie renouvelable et tendances de l'industrie.
• Capacité à gérer plusieurs priorités et à travailler efficacement sous pression.

Responsibilities

• Agir en tant que principal intermédiaire entre les clients et les équipes internes.
• Gérer et prioriser les demandes des clients, en fournissant des conseils d'expert sur les solutions d'énergie renouvelable.
• Collaborer avec les équipes techniques pour fournir des informations précises et des solutions.

Skills

Communication

Interpersonal skills

Problem solving

CRM software proficiency

Time management

Tools

Microsoft Office Suite

Job description

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Customer Service Specialist, kingston upon hull, east yorkshire

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Client:

The Green Recruitment Company

Location:

kingston upon hull, east yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Senior Customer Service Specialist

Location: REMOTE

Salary: £28,000 + benefits and bonus

Employment Type: Full-time

About Us:

We are a forward-thinking renewable energy consultancy dedicated to accelerating the transition to a sustainable future. Our team works on cutting-edge projects in solar, wind, and energy storage, providing innovative solutions to our clients.

Role Overview:

We are seeking an experienced Senior Customer Support Specialist to join our dynamic team. In this role, you will be the primary point of contact for our clients, ensuring exceptional service delivery and fostering long-term relationships. You will collaborate closely with project managers, technical teams, and clients to address inquiries, resolve issues, and provide tailored support.

Key Responsibilities:

• Act as the main liaison between clients and internal teams, ensuring clear communication and timely resolution of issues.
• Manage and prioritize client inquiries, providing expert guidance on renewable energy solutions.
• Develop and maintain strong relationships with clients, understanding their needs and ensuring satisfaction.
• Collaborate with technical teams to provide accurate information and solutions to clients.
• Monitor and report on customer feedback to drive continuous improvement in service delivery.
• Assist in the development of client-facing materials and documentation.)

Qualifications:

• Proven experience in customer support, preferably within the renewable energy sector.
• Strong understanding of renewable energy technologies and industry trends.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Proficiency in CRM software and Microsoft Office Suite.
• A proactive and solution-oriented mindset

What We Offer:

• A collaborative and inclusive work environment.
• Opportunities for professional development and career growth.