Customer Service Specialist

IONOS; Gloucester; Hybrid; GBP 26,000 - 60,000; Full time

Benefits offered by this job

Unlimited commission

27 days leave

Pension

Private healthcare

Life assurance

Employee assistance

Cycle scheme

Free parking

Free refreshments

Social events

Job summary

IONOS is seeking a customer service advisor in the UK. This hybrid role puts you on the front line helping customers by phone, chat and email with billing queries, product setup and general support. You’ll be trained from day one and encouraged to upsell with commissions.

The package includes a £26,000 base salary, generous benefits and plenty of career development opportunities. Join a friendly, fast‑growing team at IONOS and contribute to an international, contract‑free work culture that

Qualifications

• Excellent customer service and active listening skills.
• Strong communication (verbal and written).
• Effective problem-solving abilities and adaptability.
• Self-motivated with a fearless sales approach.

Responsibilities

• Be the first point of contact for customers via phone, chat and email.
• Handle billing inquiries, troubleshooting and general support with a high level of service.
• Identify customer needs and communicate appropriate solutions; up-sell where appropriate.
• Maintain accurate records of interactions and escalate issues when needed.

Skills

Customer service

Communication

Problem solving

Sales mindset

Job description

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us.

Are you great with people and want to kickstart your career in the tech industry?

Join our sales‑oriented call centre team and embark on an exciting journey with IONOS! No previous experience is required.

Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.

So what's the job?

As part of our team, you'll be the first point of contact for our customers, providing top‑notch service via phone, chat, and email. Whether it's billing inquiries, troubleshooting, or general support, you'll be there offering outstanding customer service.

We also want you to think ahead of our customer's needs - we offer an array of services for them and we want you to make sure they are aware and have the right solution in place (we'll also give you commission if they upgrade or take on something new).

No previous experience is required – we provide full training from day one. We're looking for go‑getters with:

• Outstanding customer service and active listening skills
• Excellent communication skills
• Strong problem-solving abilities
• Self-motivation and a fearless approach to sales

Your talent and eagerness to learn are all you need. We'll provide the rest!

PLEASE NOTE:

The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that may include weekends (emergencies can happen after all!), and to be available for rare out‑of‑hours support if required i.e. if our offshore support team needs the help.

The Perks

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well‑being and work‑life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

Benefits include:

• Earn a £26,000 basic salary with UNLIMITED sales commission potential
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle Scheme
• Free Parking
• Free refreshments in break rooms (Fruit, tea, coffee, soft drinks, cereal)
• Social events

Join IONOS and carve out a career path that suits you. With our diverse product portfolio and international presence, the development opportunities are endless!

Ready to take the next step?

So, like the sound of working at IONOS? We don't blame you, we think it's pretty great too!

We can't wait to hear from you!

IONOS is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At IONOS, your individuality is welcomed and celebrated.

About IONOS

IONOS is the leading European digitalization partner for small and medium-sized businesses (SMB). The company serves around six million customers and operates across 18 markets in Europe and North America, with its services being accessible worldwide. With its Web Presence & Productivity portfolio, IONOS acts as a 'one‑stop shop' for all digitalization needs: from domains and web hosting to classic website builders and do‑it‑yourself solutions, from e‑commerce to online marketing tools. In addition, the company offers Cloud Solutions to enterprises who are looking to move to the cloud as their businesses evolve.

We value diversity and welcome all applications - regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.