Customer Service Specialist

1&1 IONOS SE; Gloucester; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Unlimited sales commissions

27 days annual leave

Contributory pension

Private healthcare

Life assurance

Employee assistance programme

Cycle scheme

Free parking

Free refreshments

Job summary

IONOS is hiring for a customer service and sales-focused role in Gloucester. You will be the first point of contact for customers, handling inquiries by phone, chat and email, delivering outstanding service while learning product offerings.

No experience required as full training is provided and development plans support your growth. You'll work in a hybrid setup with potential weekend shifts for emergencies and occasional out-of-hours support.

Qualifications

• Excellent customer service and active listening skills.
• Strong communication abilities and problem-solving.
• Self-motivation with a fearless sales approach.

Responsibilities

• Be the first point of contact for customers via phone, chat and email, delivering top-notch service.
• Identify customer needs and upsell or propose solutions to ensure customer satisfaction and onboarding.

Skills

Outstanding customer service

Active listening

Excellent communication skills

Problem-solving abilities

Self-motivation

Sales mindset

Job description

Tasks

Are you great with people and want to kickstart your career in the tech industry?

Join our sales-oriented call centre team and embark on an exciting journey with IONOS! No previous experience is required.

Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.

So what’s the job?

As part of our team, you'll be the first point of contact for our customers, providing top-notch service via phone, chat, and email. Whether it's billing inquiries, troubleshooting, or general support, you'll be there offering outstanding customer service.

We also want you to think ahead of our customer's needs - we offer an array of services for them and we want you to make sure they are aware and have the right solution in place (we'll also give you commission if they upgrade or take on something new).

No previous experience is required – we provide full training from day one. We're looking for go-getters with:

• Outstanding customer service and active listening skills
• Excellent communication skills
• Strong problem-solving abilities
• Self-motivation and a fearless approach to sales

Your talent and eagerness to learn are all you need. We'll provide the rest!

PLEASE NOTE: The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that may include weekends (emergencies can happen after all!), and to be available for rare out-of-hours support if required i.e. if our offshore support team needs the help.

The Perks

Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement

Benefits include:

• Earn a £26,000 basic salary with UNLIMITED sales commission potential
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle Scheme
• Free Parking
• Free refreshments in break rooms (Fruit, tea, coffee, soft drinks, cereal)
• Social events

Join IONOS and carve out a career path that suits you. With our diverse product portfolio and international presence, the development opportunities are endless!

Ready to take the next step?

So, like the sound of working at IONOS? We don’t blame you, we think it’s pretty great too!

We can’t wait to hear from you!

IONOS is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At IONOS, your individuality is welcomed and celebrated.

Qualifications