Customer Service Specialist

IONOS Group; Gloucester; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

£26,000 base salary

Unlimited commission potential

27 days annual leave + bank holidays

Contributory pension scheme

Private healthcare

Life assurance

Employee assistance programmes

Cycle Scheme

Free Parking

Refreshments in break rooms

Social events

Job summary

IONOS is hiring for a customer-focused sales contact centre role in the UK. You will be the first point of contact for customers via phone, chat, and email, delivering excellent service with training provided.

No experience required. Office and hybrid options available. Enjoy a comprehensive package including a £26,000 base salary with unlimited commission, generous leave, pension, private healthcare, and regular social events.

Qualifications

• No prior experience required; full training provided.
• Ability to deliver outstanding customer service.
• Strong communication and listening skills.
• Self-motivated with a proactive sales attitude.

Responsibilities

• Handle customer inquiries via phone, chat and email.
• Identify needs and propose suitable IONOS solutions.
• Support customers with billing and technical questions.
• Meet and exceed sales targets through up-selling and cross-selling.

Skills

Outstanding customer service

Active listening

Excellent communication

Problem-solving

Self-motivation

Sales mindset

Job description

Are you great with people and want to kickstart your career in the tech industry? Join our sales-oriented call centre team and embark on an exciting journey with IONOS! No previous experience is required.

Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.

So what’s the job?

As part of our team, you'll be the first point of contact for our customers, providing top-notch service via phone, chat, and email. Whether it's billing inquiries, troubleshooting, or general support, you'll be there offering outstanding customer service.

We also want you to think ahead of our customers' needs - we offer an array of services for them and we want you to make sure they are aware and have the right solution in place (we'll also give you commission if they upgrade or take on something new).

No previous experience is required – we provide full training from day one. We're looking for go-getters with:

• Outstanding customer service and active listening skills
• Excellent communication skills
• Strong problem-solving abilities
• Self-motivation and a fearless approach to sales

Your talent and eagerness to learn are all you need. We'll provide the rest!

PLEASE NOTE: The internet doesn't sleep, and sometimes our customers don't either! To allow us to offer 24/7 support we need our specialists to be able and willing to work a shift pattern that may include weekends (emergencies can happen after all!), and to be available for rare out-of-hours support if required i.e. if our offshore support team needs the help.

The Perks

• Earn a £26,000 basic salary with UNLIMITED sales commission potential
• 27 days annual leave + bank holidays
• Contributory pension scheme
• Private healthcare and Life assurance
• Employee assistance programmes
• Cycle Scheme
• Free Parking
• Free refreshments in break rooms (Fruit, tea, coffee, soft drinks, cereal)
• Social events

Join IONOS and carve out a career path that suits you. With our diverse product portfolio and international presence, the development opportunities are endless!

IONOS is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace. We do not condone discrimination in any shape or form. At IONOS, your individuality is welcomed and celebrated.