Customer Service Specialist

JR United Kingdom; Bolton; Hybrid; GBP 24,000; Full time

Job summary

Une entreprise de services de garde sur le marché propose un poste de Contact Centre Executive à Bolton, principalement basé à distance. Vous serez responsable de fournir un excellent service client, gérer les appels et éduquer les clients sur les services offerts par Bright Horizons. Rejoignez une entreprise reconnue comme un Excellent Lieu de Travail et contribuez à la mission de changer l'avenir pour les familles et les enfants.

Benefits

Formation à distance

Possibilités de bonus trimestriels

Flexibilité de travail

Qualifications

• Expérience préalable dans les services à la clientèle et le centre de contact entrant.
• Disponible pour travailler des horaires entre 7h et 19h après la formation.
• Bonne connexion Internet et espace de travail calme.

Responsibilities

• Gérer les appels entrants concernant le service de garde.
• Éduquer les clients sur les politiques de Bright Horizons et évaluer leurs besoins.
• Maintenir un haut niveau de satisfaction client.

Skills

Customer Service

Communication

Problem Solving

Job description

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Client:

Bright Horizons UK

Location:

bolton, greater manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Job Title: Contract - Contact Centre Executives Needed

Location: Hybrid / Manchester / Need to live locally

Hybrid: Occasional days in the office but mostly working from home

Full Time: 7am-7pm (Weekly rota - this type of schedule : i.e., (7am-3pm, 9am-5pm, 11pm-7pm)

Days: Monday to Friday (5 days per week)

Salary: Approximately £24k per annum plus quarterly bonus when permanent

3 weeks of full time remote training due to start on 16th or 23rd June

The Role

The primary purpose of the Contact Centre Executive is to deliver an exceptional Customer Service experience to all incoming calls. You will be accountable for the following up on all enquires, ultimately growing revenue and securing Back up Care.

Why Bright Horizons?

We’ve been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023.

Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted.

We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing.

What You Will Be Doing:

90% of role will be handling inbound calls by telephone, providing information, booking personal tours and taking reservations for our Back –Up Care business.

Perform outgoing calls for our Back-Up Care business and outbound calls to prospective parents and suppliers following up on their booking or enquiry.

Educate customers on Bright Horizons’ Back-Up Care, policies, and procedures, and help them to understand any client specific processes, documentation, and timelines, whilst assessing their care needs.

Maintain a high-level of customer satisfaction.

What We Are Looking For:

Previous experience within customer services, inbound contact centre

Available (after remote based training) to work the shift patterns between 7am-7pm / 8 hour shift / Monday to Friday

Attend meetings and training in the central Manchester office

Quiet and distraction-free working space

Good internet connection

Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to an Enhanced DBS. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert