Customer Service Showroom Manager

BlueGiraffe; Lutterworth; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

26 days' annual leave

Additional 5 days' leave

Private healthcare

Life assurance

Pension salary sacrifice

Discretionary bonus

Retail discount portal

Free on-site parking and EV charging

Employee product discount

Job summary

We are seeking an experienced Customer Service & Showroom Manager to lead a high-performing team and oversee the showroom presentation for a premium surfaces manufacturer. In this role you will coordinate UK-based and offshore customer service, manage orders and service levels, and work closely with Sales, Warehouse and Operations to drive exceptional customer experiences and commercial opportunity.

The ideal candidate brings proven leadership, CRM proficiency, and a strong focus on process

Qualifications

• Experience leading customer service teams in a distribution, wholesale, or retail environment.
• Strong CRM knowledge and order processing skills.
• Commercial awareness and relationship management capability.

Responsibilities

• Lead, motivate and develop the customer service team.
• Manage customer enquiries, orders, complaints and service issues.
• Ensure high service levels across all touchpoints.
• Oversee the showroom, ensuring a professional customer experience.
• Build relationships with trade and fabricator customers.
• Collaborate with Sales, Warehouse and Operations to fulfil orders.
• Identify opportunities to improve service and customer satisfaction.
• Support sales growth through strong relationship management.

Skills

People leadership

CRM systems

Customer service

Order management

Relationship management

Commercial acumen

Showroom management

Job description

Customer Service & Showroom Manager

We're recruiting an experienced Customer Service & Showroom Manager to join a leading international manufacturer and supplier of premium surfaces for the residential and commercial interiors market.

This is a key leadership role, responsible for delivering an exceptional customer experience while managing the day-to-day operation and presentation of the company's showroom.

You’ll lead the customer service function across UK-based and offshore teams, managing customer enquiries, orders and service levels while working closely with Sales, Warehouse and Operations. You’ll also play an important commercial role, strengthening customer relationships, identifying sales opportunities and ensuring a seamless journey from initial enquiry through to delivery.

Key Responsibilities

• Lead, motivate and develop the customer service team
• Manage customer enquiries, orders, complaints and service issues
• Ensure consistently high service levels across all customer touchpoints
• Oversee the showroom, ensuring an engaging and professional customer experience
• Build strong relationships with trade and fabricator customers
• Work closely with Sales, Warehouse and Operations to ensure efficient order fulfilment
• Identify opportunities to improve service, processes and customer satisfaction
• Support sales growth through strong relationship management and commercial awareness

About You

You’ll be a confident, customer-focused manager with strong leadership skills and a proactive, solutions-led approach. You’ll be organised, commercially aware and comfortable managing multiple priorities in a fast-paced environment.

Essential experience:

• Previous management of a customer service team
• Experience within distribution, wholesale, retail or a similar customer-focused environment
• Customer complaint handling and service improvement
• Customer order management and administration
• CRM systems and Microsoft Office
• Strong customer service and relationship management skills
• Good commercial awareness

Desirable:

• Showroom or retail management experience
• ERP/order processing system knowledge
• Experience within interiors, home improvement, building products or distribution

Benefits

• 26 days' annual leave plus bank holidays
• Option to purchase an additional 5 days' leave
• Private healthcare
• Life assurance
• Pension salary sacrifice
• Discretionary bonus
• Retail discount portal
• Free on-site parking and EV charging
• Employee product discount

This is an excellent opportunity for an experienced customer service leader who enjoys combining people management, customer experience and commercial responsibility within a design-led, product-focused environment