Front Desk Agent - Cambria Hotel South Boston

Cathay Bank; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to be the first point of contact for guests at a vibrant hotel. This role is perfect for a dynamic and enthusiastic individual who thrives in fast-paced environments and has a passion for delivering exceptional customer service. You will be responsible for managing guest check-ins and check-outs, addressing inquiries, and ensuring a memorable stay for all guests. Join a team that values community relationships and strives for excellence in guest experiences, making a significant impact in the hospitality sector.

Qualifications

• Dynamic and enthusiastic individual with a passion for hospitality.
• Previous hotel experience is highly preferred.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Answer guest inquiries and coordinate with housekeeping.
• Run daily reports and balance receipts.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Front Desk Agent - Cambria Hotel South Boston

6 W Broadway, Boston, MA 02127, USA Req #1491

Monday, July 17, 2023

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Are you a dynamic, enthusiastic, and customer-focused individual with a passion for the hospitality industry? If so, we have an exciting opportunity for you to join our team as Front Desk Agent at CAMBRIA HOTEL SOUTH BOSTON!

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

Job Responsibilities:

1. Process all guest check-ins by confirming reservations.
2. Assign rooms and issue and activate room keys.
3. Process all payment types such as room charges.
4. Process all check-outs including resolving any late and disputed charges.
5. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
6. Coordinate with Housekeeping to track readiness of rooms for check-in.
7. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
8. Supply guests with directions and information regarding property and local areas of interest.
9. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
10. Complete designated cashier and closing reports in the computer system.
11. Count bank at the beginning and end of shift.
12. Balance and drop receipts according to accounting specifications.
13. Perform concierge duties.

Previous hotel experience is highly preferred.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.