Front Desk Agent - Cambria Hotel South Boston

Meyer Jabara Hotels; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where your exceptional customer service skills will shine. In this role, you will be the first point of contact for guests, ensuring their check-in and check-out experiences are seamless and enjoyable. Your ability to communicate effectively and resolve issues will contribute to creating memorable stays for guests. This dynamic position offers the chance to work in a vibrant hotel environment, where your contributions are valued and recognized. If you are passionate about hospitality and eager to make a positive impact, this opportunity is perfect for you.

Qualifications

• Previous hotel experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Process guest check-ins and check-outs efficiently.
• Coordinate with housekeeping to ensure room readiness.
• Handle guest inquiries and provide local information.

Skills

Customer Service

Communication

Problem Solving

Job description

Front Desk Agent - Cambria Hotel South Boston

6 W Broadway, Boston, MA 02127, USA Req #1376

Monday, January 9, 2023

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Cambria Hotel Boston - Downtown South Boston is looking for a talented Front Desk Agent to join our team!

Job Responsibilities:

1. Process all guest check-ins by confirming reservations.
2. Assign rooms, and issue and activate room keys.
3. Process all payment types such as room charges.
4. Process all check-outs including resolving any late and disputed charges.
5. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
6. Coordinate with Housekeeping to track readiness of rooms for check-in.
7. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
8. Supply guests with directions and information regarding property and local areas of interest.
9. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
10. Complete designated cashier and closing reports in the computer system.
11. Count bank at the beginning and end of shift.
12. Balance and drop receipts according to accounting specifications.

Minimum Requirements:

Previous hotel experience preferred.

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.