Customer Service & Sales Advisor

Gallagher; Wakefield; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate individuals to join their customer service and sales team in Wakefield. This role is perfect for those who enjoy problem-solving and want to make a positive impact by helping customers find the best insurance solutions. With comprehensive training provided, you will gain the skills needed to thrive in the dynamic world of insurance. The company values customer service above all, ensuring that you have the tools to succeed while fostering a supportive and inclusive work environment. If you're ready to embark on a rewarding career journey, this opportunity is for you!

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance (4x salary)

Income protection covering up to 50% of income

Health cash plan or private medical insurance

Volunteering days

Employee stock purchase plans

Discount memberships

Season ticket loans

Qualifications

• Strong customer service skills to ensure positive experiences.
• Ability to communicate complex information clearly.

Responsibilities

• Create insurance quotes and renewals over the phone.
• Identify opportunities to upsell or cross-sell products.
• Ensure customer satisfaction and manage multiple tasks.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Empathy

Computer Literacy

Education

GCSEs or equivalent including English and Maths

Job description

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Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

Overview

We’re expanding our team and looking to hire customer-focused people to join our Wakefield Office. Although you will be dealing with sales, we pride ourselves on sales through customer service, putting the customer at the heart of what we do. It’ll be your job to make sure they have a great experience, and get details of the best insurance package which meets their needs.

No previous insurance experience is required, all training is provided

How You'll Make An Impact

During your first few weeks, you’ll be in our training academy where we’ll give you all the training you need to be a huge success in your new career! This training includes insurance fundamentals, handling insurance policies, systems and process training.

To help progress your career further with us, we also offer an excellent progression programme as well as fully funded professional insurance qualifications (CII).

In this role, you can expect to help people with queries such as setting up home insurance policies and capturing information, guiding each customer through their individual needs.

Daily Responsibilities

• Create insurance quotes and renewals over the phone, recommending appropriate coverage and best prices, always prioritizing customer needs
• Identify opportunities to upsell or cross-sell products based on customer needs
• Make and answer calls to gather information, provide updates, and address customer questions or concerns
• Ensure customer satisfaction, leaving a positive impression of our services
• Manage multiple tasks using various systems within a supportive, friendly, and agile team

About You

• Ability to communicate complex information clearly in writing and verbally
• Attention to detail for reviewing and assessing documentation
• Empathy and composure when dealing with customers
• Strong customer service skills to ensure positive experiences
• Computer literacy
• GCSEs or equivalent, including English and Maths

Compensation and Benefits

Alongside a competitive salary, we offer a range of benefits, including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with employer contributions
• Life insurance (4x salary, up to 10x options)
• Income protection covering up to 50% of income, with options to top-up
• Health cash plan or private medical insurance

Additional benefits include volunteering days, employee stock purchase plans, discount memberships, season ticket loans, and more.

Our Commitment to Inclusion and Diversity

Inclusion and diversity are integral to our organization. Gallagher is committed to sustainability, supporting communities, and fostering an inclusive environment. We are Disability Confident Committed and support applicants with disabilities through reasonable adjustments. For assistance, contact [e-mail].

Gallagher is an equal opportunity employer, committed to diversity and inclusion across all aspects of employment, including recruitment, training, and advancement, respecting all protected characteristics.