Customer Service & Sales Administrator

Michael Page (UK); Halifax; On-site; GBP 24,000 - 28,000; Full time

Job summary

A well-established FMCG company in Halifax seeks a Customer Service & Sales Administrator. This role involves handling customer inquiries, processing orders, and collaborating with internal teams. The ideal candidate will have FMCG experience, strong communication skills, and a proactive approach, while enjoying competitive salary and various benefits.

Benefits

Private medical coverage

Life assurance (2x annual salary)

Annual bonus scheme

Employee Assistance Programme (EAP)

Monthly allowance of two cases of beer

Free pint Fridays

Discounted products

Inclusive company culture

Qualifications

• Experience in a distribution or FMCG environment is necessary.
• Strong communication and problem-solving skills are essential.
• Proficiency in SAGE 200 highly desirable.

Responsibilities

• Act as the first point of contact for customer enquiries via phone and email.
• Process customer orders accurately and efficiently through sales systems.
• Liaise with internal departments to ensure timely fulfilment of orders.

Skills

Communication

Problem-solving

Organizational Skills

Attention to Detail

Tools

SAGE 200

Job description

• Great team culture
• Fantastic benefits

About Our Client

My client, a well established FMCG business based in Halifax known for its commitment to quality and innovation. With a strong presence in the market, the company offers a supportive and engaging environment for its employees.

Job Description

• Act as the first point of contact for customer enquiries via phone and email.
• Collaborate with internal teams to resolve customer issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Process customer orders accurately and efficiently through the sales system (SAGE & various customer portals).
• Maintain customer records, pricing, and product information.
• Support the Sales Team with quotations, sales reports, and account management.
• Liaise with internal departments (e.g. production, finance, logistics) to ensure timely fulfilment of orders.
• Handle customer complaints and returns in a professional and timely manner.
• Monitor and follow up on back orders or delays, providing proactive communication to customers.
• Prepare and manage all export documentation including commercial invoices, packing lists, and order processing within SAGE.
• Liaise with freight forwarders, couriers, and customs agents to organise shipments.
• Track international shipments and resolve any delays or customs issues.
• Maintain accurate records of export activities for audit and compliance purposes.

The Successful Applicant

As a Customer Service & Sales Administrator you will have :

• Previous experience in a distribution or FMCG environment.
• Strong communication and problem-solving skills.
• Proficiency with SAGE 200 would be highly desirable.
• An organised approach to managing tasks and priorities.
• A keen eye for detail and a proactive mindset.
• Ability to work effectively both independently and within a team.
• A genuine interest in delivering high-quality customer experiences.

What's on Offer

• Competitive salary ranging from £24,000-£28,000
• Annual bonus scheme rewarding performance.
• Private medical coverage and life assurance (2x annual salary).
• Employee Assistance Programme (EAP) for wellbeing support.
• Monthly allowance of two cases of beer and free pint Fridays.
• Discounted products.
• Inclusive and collaborative company culture.

Please note this is a fully office based role.