Customer Service Representative - Uncapped Commission

EE Limited; Chester; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Uncapped commission

24/7 GP access

Free parking

EE product discounts

Flexible hours

Generous carers leave

Job summary

EE Limited in Warrington is seeking a proactive Customer Service Representative to handle incoming EE customer calls, helping them choose the best mobile and broadband deals. You’ll guide customers through EE products and match options to their needs, delivering friendly, responsive service.

The role offers uncapped commission, with a starting salary of £26,116 rising to £26,738 after 8 months, and benefits including healthcare and parking. A lively team and growth opportunities are highlighted.

Qualifications

• Outgoing, energetic personality with love for talking to people.
• Experience in retail or hospitality is a plus.

Responsibilities

• Answer incoming calls from EE customers and help them find the best deals on phones and broadband.
• Assist customers to navigate EE tech products and match them with suitable options.
• Be a great listener and fluent talker to identify needs and opportunities.

Skills

Communication

Job description

Customer Service Representative - Uncapped Commission

Start Date: 05/10/##### | Full Time Role - 37.5 hours per week

Location: Stanford House Birchwood WA3 7TH

Employment End Date: 2026-09-13T19:00:07.887

About the Role

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Warrington is full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our Warrington contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myths About Sales

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• GREAT MONEY - you start on £26,116 which goes up to £26,738 after 8 months.
• UNCAPPED COMMISSION - the more you sell, the more you can earn.
• BRILLIANT BENEFITS - including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you hundreds every year.
• GROWTH - we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY - you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE - you're working with people like you. It's a sociable, supportive environment.