Customer Service Representative - Uncapped Commission

EE Limited; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

EE Limited in Warrington is seeking a Customer Service Representative to join our Warrington contact centre. You will take incoming calls from existing EE customers and help them find the best deals on phones and broadband.

You’ll be trained, listen well, and use your conversational skills to match customers with the right product. This role offers uncapped commission and generous benefits, with a start salary of £26,116 rising after eight months.

Qualifications

• Outgoing and confident communicator with customers.
• Experience in retail or hospitality is a plus.
• Fluent English speaker and good listener.

Responsibilities

• Join a lively sales team in our Warrington contact centre.
• Take incoming calls from EE customers and help them find the best deals on phones and broadband.
• Help customers navigate the tech products we sell and match their needs with the right product.
• Be a great listener as well as a fluent talker to understand customer needs.
• Match customers with the perfect product based on their conversation.

Skills

Excellent communication

Customer service

Active listening

Job description

Customer Service Representative - Uncapped Commission

2026-08-10T00:00:00

Location: Manchester

Greater Manchester

GB

M2 5

Any

Application Deadline: 2026-09-13T19:00:07.887

Start Date

05/10/#####

Role Type

Full Time Role - 37.5 hours per week

Address

Stanford House Birchwood WA3 7TH

About the Role

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our team in Warrington is full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

• You'll join a lively sales team in our Warrington contact centre.
• We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband.
• You’ll also help them to navigate the different tech products we sell.
• You need to be a great listener as well as a fluent talker.
• A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Myths about Sales

• Targets to hit: Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you.
• Bored at work: You hate being bored at work.
• Cold calling: It’s not "cold calling". The calls come in to you and you decide how best you can help the customer.
• Hard selling: People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want.

Why you'll be better off at EE

• Great Money: you start on £26,116 which goes up to £26,738 after 8 months.
• Uncapped Commission: the more you sell, the more you can earn.
• Brilliant Benefits: including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• Growth: we're passionate about developing our people. There are plenty of career paths across EE and BT.
• Flexibility: you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• Great People: you're working with people like you. It's a sociable, supportive environment.