Customer Service Representative/ Trainee Account Manager (M/F/D)

TN United Kingdom; Coventry; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative/Trainee Account Manager in Coventry. This role offers excellent in-house training and the potential for career progression into managerial positions. Ideal candidates will be approachable, thrive under pressure, and deliver exceptional customer service while supporting warehouse operations. With a competitive salary and numerous perks, including free parking and international travel opportunities, this position is perfect for those looking to build a long-term career in a supportive environment.

Benefits

Free parking

Auto-enrolment pension

Monthly bonus after probation

International travel and training events

Excellent long-term prospects

Qualifications

• Experience in customer service and warehouse operations preferred.
• Strong communication skills and ability to thrive under pressure.

Responsibilities

• Handle customer inquiries via calls and emails, ensuring satisfaction.
• Manage warehouse tasks including picking, packing, and shipping.

Skills

Customer Service

IT Skills

Warehouse Operations

Communication Skills

Tools

Forklift

Job description

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Customer Service Representative/ Trainee Account Manager (M/F/D), Coventry

Client: Fastenal Europe

Location: Coventry, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: d4eb3b9857ad

Job Views: 32

Posted: 13.04.2025

Expiry Date: 28.05.2025

Job Description:

£25,500 annum. Excellent in-house training and future prospects. Over 95% are promoted from within.

Location: Coventry

This would be a great opportunity for those interested in pursuing a long-term career and willing to progress into managerial or senior sales roles in the future.

We are looking for approachable, all-rounder supply chain support, who thrive under pressure and can deliver exceptional customer service whilst also working within a warehouse supporting role. A full UK driving licence is required as you'd be driving with a company van.

Key Responsibilities:

Customer Services: Handling incoming calls, answering emails, identifying and evaluating customers' needs to deliver satisfaction, going the extra mile to engage customers, purchasing stock, general operations in the POS, communicating with colleagues, providing customers with updates. IT skills would be advantageous.

Warehouse: Picking, packing, receiving, cycle counts, managing shipping and processing goods in, general warehouse operations. A forklift licence would be a big plus but can be obtained on-the-job.

If you have warehouse and/or customer service experience and would like to build your career with a well-established company, then this position may be the right fit for you.

Working Week:

• Monday to Thursday 8:00-5:00pm
• Friday 8:00 - 2:30pm

Package:

• Excellent starting salary
• Free parking
• Auto-enrolment pension
• Monthly bonus after your probation period
• Excellent long-term prospects and progression opportunities
• International travel and training events.