Customer Service Representative (Spanish Speaking - Hybrid)

TN United Kingdom; Enfield; Hybrid; USD 44,000 - 51,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Service Representatives to join their dynamic team in Enfield. This hybrid role offers the opportunity to support millions of consumers while working in a fast-paced environment. With comprehensive training and ongoing support, you'll engage with LEGO fans, assisting with inquiries and providing exceptional service. The position requires effective bilingual communication and the ability to thrive under pressure. If you're passionate about customer service and want to be part of a vibrant team, this role is perfect for you.

Benefits

Employee discounts on LEGO products

Six-week comprehensive training program

Ongoing support from team leaders

Qualifications

• Experience in premium customer service and inbound sales, preferably retail.
• Comfortable working in a dynamic, fast-paced team environment.

Responsibilities

• Communicate effectively in both English and Spanish, verbally and in writing.
• Provide excellent service during high contact volumes.

Skills

Bilingual Communication (English and Spanish)

Customer Service Experience

Multitasking Skills

Attention to Detail

Tools

Salesforce

Job description

Customer Service Representative (Spanish Speaking - Hybrid), Enfield

Client: The LEGO Group

Location: Enfield, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: aa6249f0631a

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description

Join the LEGO Group as part of the Customer Service team and support over 3 million LEGO consumers worldwide!

We are seeking energetic and empathetic individuals to join our Enfield, CT contact center during our busiest season. This is a long-term temporary role ending January 31, 2025.

About the role

This position is based in our North American contact center in Enfield, CT. Successful candidates will receive equipment for hybrid working and will be required to work in the office 2-3 days per week. Full training will be provided.

Our Customer Service team handles over 3 million queries annually across 5 global contact centers, supporting LEGO fans from over 22 countries. Tasks include providing building tips, troubleshooting, and locating rare parts, making each day diverse and engaging.

Shifts are between 10:00 am to 8:15 pm EST, with full-time employees working 5 days a week, Monday through Friday. Six-week training programs will commence in June, from 10:00 am to 6:00 pm EST, subject to change.

Core Responsibilities

• Communicate effectively in both English and Spanish, verbally and in writing.
• Utilize technology such as Salesforce, internet resources, and troubleshooting guides to assist consumers.
• Maintain confidentiality and sign a confidentiality agreement.
• Provide excellent service during high contact volumes.
• Adhere to scheduled shifts, breaks, and shift start/end times.
• Represent the LEGO brand with our unique tone of voice.
• Prioritize and multitask to meet consumer expectations.
• Achieve performance metrics through survey results and productivity.
• Work during critical business days like Black Friday and Cyber Monday.

Qualifications

• Comfortable working in a dynamic, fast-paced team environment.
• Experience in premium customer service and inbound sales, preferably retail.
• Confidence to make independent judgments for consumers.
• Attention to detail, multitasking, and prioritization skills.
• Access to a secure Wi-Fi network and a private workspace for remote work.

Perks

• Salary: $44,300 base, with potential shift differential and retention bonuses.
• Six-week comprehensive training program.
• Ongoing support from team leaders.
• Employee discounts on LEGO products.