Customer Service Representative - SIXT

Giltrap; Christchurch; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading automotive group as a Customer Service Representative. You'll be the first point of contact for customers, ensuring a seamless car rental experience. With ongoing training and a supportive environment, this role offers genuine career prospects and a competitive pay rate.

Benefits

Ongoing training and opportunities to gain qualifications

Comprehensive CARE Programme for Health and Wellbeing

Paid day off on your birthday

2 paid days off to volunteer

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Good organizational skills and attention to detail.
• Previous experience in a customer service role is a big plus.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process reservations and manage customer accounts.
• Collaborate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Organizational skills

Job description

Join SIXT as a Customer Service Representative!

Are you passionate about delivering outstanding customer service and creating memorable experiences? Do you thrive in a dynamic, customer-facing environment? We have an exciting opportunity for a dedicated and enthusiastic Customer Service Representative to join our team at SIXT!

In this role you will be the first point of contact for our customers, providing exceptional service and support. Every day brings new opportunities to make a difference to our valued customers by assisting with their inquiries, ensuring they have a seamless car rental experience, and helping them embark on unforgettable journeys throughout New Zealand.

Your main tasks will be:

• Respond to customer inquiries via phone, email, and in person at the branch
• Provide information about our rental car services and policies
• Process reservations and manage customer accounts
• Recommend additional services and products to ensure customers are equipped with everything they may need for their journey
• Collaborate with other departments to ensure customer satisfaction

About You

We're looking for someone with a positive attitude, who likes to take initiative, and enjoys working in a team. You should also have:

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• The ability to take initiative and work independently
• Good organizational skills and attention to detail
• Previous experience in a customer service role is a big plus

What We Offer

When you join SIXT and Giltrap Group, you're joining New Zealand's leading automotive group. We provide training, ongoing support, and genuine career prospects. You'll enjoy a competitive pay rate paired with a generous commission structure, and will have access to:

• Ongoing training and opportunities to gain qualifications: We invest in your professional growth with continuous learning and development programmes.
• Comprehensive CARE Programme for Health and Wellbeing: Our CARE Programme includes initiatives to support your physical, mental, and general wellbeing.
• A paid day off on your birthday: Celebrate your special day with a paid day off on your birthday.
• 2 paid days off to volunteer at a community organisation: Give back to the community with two paid days off to volunteer at an organisation of your choice.

About Us

At SIXT, we're more than just a rental car company - we're a global leader in mobility solutions with a dedication to providing exceptional customer service. SIXT is part of Giltrap Group, a family-owned New Zealand company with a passion for cars and a commitment to our people. Our shared vision is to be a great New Zealand company driven by the love of cars. We excel in customer service and build enduring partnerships, by valuing each other, working together, and going the extra mile every time.

Accelerate your career with Giltrap Group. Apply today and become a part of the whānau!