Customer Service Representative - Part Time

Biffa Waste Services; Bierton; On-site; GBP 21,000 - 29,000; Part time

Benefits offered by this job

24 days holiday plus BH and buy/sell

Generous pension

Medical and dental scheme

Cycle to work scheme

Retail, leisure and travel discounts

Free parking on site

Training and development opportunities

Job summary

Biffa Waste Services is seeking a Customer Service Representative in Aylesbury, office-based, 9.30am-2.30pm, permanent/part-time with a 3-day minimum. You will assist customers via our contact centre, addressing queries and delivering resolutions with a friendly, professional approach.

We offer a comprehensive induction, ongoing development, and a range of benefits including generous holiday allowance and pension.

Qualifications

• Passionate about helping customers and delivering resolutions.
• Excellent communication and interpersonal skills.
• Attention to detail and a positive, can-do attitude.
• Ability to stay calm under pressure in a fast-paced environment.

Responsibilities

• Handle customer queries in the contact centre and provide timely resolutions.
• Deliver outstanding customer service while following company processes.
• Collaborate with team to improve customer experience.

Skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Positive attitude

Tools

Microsoft Office

Job description

A great opportunity to join our amazing customer services team in the waste and recycling industry.

• Customer Service Representative
• £25,174 pro rata
• Aylesbury (Office Based)
• Permanent / Part time - 9.30am - 2.30pm (3 days minimum)
• Shifts between the hours of 7.45am - 5.30pm Monday to Friday 8am - 1pm Saturdays ((on a rota basis)

Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service.

We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you.

And here’s why you’ll love it at Biffa.

• 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays.
• Generous pension
• Medical and dental scheme
• Cycle to work scheme.
• Retail, leisure and travel discounts
• Free parking on site
• Training and development available which opens the door to a number of great internal progression opportunities.

We’re here to change the way people think about waste.

Whether we’re turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.