Customer Service Representative - Nightshift

City Facilities Management Holdings Ltd; Glasgow; On-site; GBP 27,000; Full time

Job summary

A leading company in the Consumer Services industry is seeking a Customer Service Representative for the nightshift. This entry-level role involves managing customer calls for a major UK supermarket client, ensuring high-quality service and efficient data handling. The position offers a competitive salary along with various benefits, including holidays and health services.

Benefits

26 days holiday

Private pension

Health cashback plans

Employee discounts

Awards

Health services

Qualifications

• Experience in customer service is desirable but not essential.
• Demonstrate enthusiasm, professionalism, and team pride.

Responsibilities

• Answer inbound calls and make outbound calls.
• Log customer faults and enquiries.
• Manage response times following call scripts.

Skills

Customer Service

Data Entry

Communication

Job description

Customer Service Representative - Nightshift

Join to apply for the Customer Service Representative - Nightshift role at City Facilities Management Holdings Ltd.

Job Details

Location: Glasgow Head Office
Contract Type: Nightshift, Permanent
Hours: 35 Hours Per Week (9.30pm - 7.30am, 4-on-4-off)
Salary: £26,600 Total Salary + Overtime

Role Overview

This role involves working on the helpdesk for a major UK supermarket client. Responsibilities include answering inbound calls, making outbound calls, logging customer faults and enquiries, and managing response times following call scripts to ensure quality standards.

Key Responsibilities

• Gather relevant data efficiently during calls.
• Accurately input data and complete relevant fields.
• Liaise with Engineers to prioritize calls.
• Manage after-call activities to maintain service levels.
• Communicate confidently and professionally with customers and colleagues.

Qualifications & Experience

Experience in customer service is desirable but not essential. The ideal candidate will demonstrate enthusiasm, professionalism, and team pride.

What We Offer

Benefits include 26 days holiday (plus bank holidays), private pension, health cashback plans, employee discounts, awards, and health services.

Additional Information

Position is entry level, full-time, and falls under the 'Other' job function within the Consumer Services industry.