Customer Service Representative - Glasgow, Buchanan Street

TN United Kingdom; Glasgow; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading financial institution is seeking a Customer Service Representative to provide outstanding service and support to customers. This full-time role involves educating clients on digital banking platforms and ensuring a high-quality customer experience. Training will be provided, and the position offers a competitive salary along with various employee benefits.

Benefits

Over six weeks’ holiday

Access to 30,000+ employee discounts

Life assurance coverage of four times your salary

Flexible benefits platform

Sharesave scheme for discounted share purchases

Qualifications

• Excellent communication skills to engage effectively and show empathy.
• Ability to take ownership of customer inquiries and resolve them.

Responsibilities

• Deliver exceptional face-to-face customer service in a busy branch environment.
• Process transactions accurately and efficiently.
• Educate customers about HSBC self-service devices and digital platforms.

Skills

Communication

Customer Service

Resilience

Job description

Job Description:

What you'll do

The role of a Customer Service Representative is to provide our customers with outstanding service by taking ownership of their transactional or service requests and answering specific product queries. Our representatives also educate customers about HSBC self-service devices and promote HSBC’s digital banking platforms, offering customers flexible banking options.

We seek individuals passionate about delivering excellent customer experiences, ambitious, helpful, and able to hold engaging conversations. Previous customer service experience is helpful but not essential; we value genuine passion and the ability to go above and beyond for customers.

At HSBC, we are committed to coaching and developing our staff, providing access to our learning platform for career growth.

Within this role you will:

• Deliver exceptional face-to-face customer service in a busy branch environment, adhering to policies and procedures
• Process transactions accurately and efficiently
• Pay close attention to detail
• Educate customers about HSBC self-service devices and digital platforms
• Collaborate with the branch team to improve workflows and customer experience

What do I need to be successful?

• Excellent communication skills to engage effectively, build connections, and show empathy
• Ability to take ownership of customer inquiries and resolve them, providing personalized and friendly service
• Resilience to adapt to a changing environment

When & Where you'll work

This is a full-time role of 35 hours per week, working Monday to Friday 09:00-17:00 and Saturday 09:00-13:30 (not all branches open on Saturdays). Please note, if you are on a student visa that restricts working hours, your application may not be eligible. Support to other branches within a reasonable distance may be required, with expenses reimbursed according to HSBC policy.

Your Training

Full in-branch training will be provided over 8 days across 2 weeks to familiarize you with your role, systems, and HSBC products. Attendance at the entire training course is mandatory, and holidays during this period are not permitted.

What You’ll Get!

Starting salary of £24,000 based on 35 hours per week, plus an annual performance bonus. Additional benefits include:

• Over six weeks’ holiday, including bank and public holidays, with options to purchase extra days
• Access to 30,000+ employee discounts via Perks at Work
• Life assurance coverage of four times your salary
• Flexible benefits platform with options like health club memberships, retail vouchers, and breakdown cover
• Sharesave scheme for discounted share purchases in HSBC

HSBC values diversity and inclusion, committed to creating accessible workplaces for everyone. We are a Disability Confident Leader and will offer interviews to candidates with disabilities or long-term conditions who meet role criteria. For accommodations during the recruitment process, contact our Recruitment Helpdesk.