Customer Service Representative - German Speaker

Hireful; Greater London; Hybrid; GBP 26,000; Full time

Job summary

A dynamic online sports retailer is seeking a Customer Champion to join their team. This fully remote role requires a fluent German speaker who is passionate about customer service and the outdoors. Responsibilities include responding to customer queries in German and assisting with translations for marketing materials. The ideal candidate will possess strong communication skills and have a keen eye for detail. Join a rapidly growing team and help enhance the customer experience across multiple international markets.

Benefits

25 days of holiday

Flexible bank holidays

Workplace pension

Learning and Development budget

Staff discount

Wellbeing platform access

Social budget for team activities

Hybrid working model with free snacks

Qualifications

• No specific prior experience necessary, but key requirements are a German speaker.
• Fluent in English with excellent written and verbal communication skills.
• Strong analytical and PC skills, with the ability to quickly learn complex systems.
• Permanent right to work in the UK.

Responsibilities

• Respond to customer queries in German and assist UK customers.
• Perform daily checks on the website for German product and imagery.
• Assist with German translations for marketing copy.

Skills

German speaker

Fluent in English

Strong analytical skills

Attention to detail

Ability to work under pressure

Team player

Job description

Location: UK - Remote/Hybrid

Hours: Full time

Contract Type: Permanent

Salary: £25,500 per annum pro rata plus eligibility for a quarterly bonus

Do you want to make a difference with every tweet, post, email or call? This is the most important role in our business, the friendly face of SportPursuit. You will work directly within our UK and International Customer Champions team, as well as feeding into everything from website development to what brands our customers want to see on the site. This is an excellent opportunity to join an ambitious, high growth business in the sports retail space and grow with us as we expand.

SportPursuit is growing fast internationally and we’re looking for bright, talented linguists with a passion for eCommerce and the outdoors to spearhead our expansion.

We are currently specifically looking for a German speaker to join the team on a permanent basis.

This is a fully remote role based in the UK.

Responsibilities

As a Customer Champion you will be responsible for responding to any customer queries in your language as well as some local language copy for your market. You will also be an internal champion for your territory, working with sales, operations, marketing and merchandising teams to make sure the onsite and email experience is appropriate for your territory.

• Delivery of first‑class customer service for our German customers, by responding to customer queries through social media, live chat, email and phone. This role will also include responding to some UK and other international customer queries.
• Be the "internal champion" for Germany – perform a daily check on the website, check sales available, product available, choice of imagery etc.
• You will help with German translations including, but not limited to: sale titles, sale descriptions, marketing copy and any other onsite copy.

To be successful in this role you must have

No specific prior experience necessary, but key requirements are:

• German speaker
• Fluent in English with excellent written and verbal communication skills
• Have a great eye for detail
• Strong analytical and PC skills, with the ability to quickly learn complex systems
• Work well under pressure and be able to think outside of the box and have a 'can do' attitude
• Be a real people person
• Strong team player
• Have a permanent right to work in the UK

Nice to have but not essential

• A love of sports and/or outdoors is also a bonus

Salary: £25,500 per annum pro rata plus eligibility for a quarterly bonus

Please note that we currently do not hold a sponsorship license for work in the UK. We will only consider candidates with a permanent right to work in the UK.

Benefits

• Friendly and dynamic working environment with a Core Hours working pattern!
• Holiday – get stuck into your adventures. 25 days of holiday a year as standard with the opportunity to purchase an additional 5 days extra! Our Bank Holidays are flexible as well.
• Work anywhere in the world for up to 30 working days a year!
• Workplace pension - we're set up with The People's Pension to make sure we're contributing to help you save for retirement.
• Learning and Development budget available to all employees.
• Staff discount for access to great quality kit.
• Free access to Raiys – a wellbeing platform
• Pluxee – dedicated portal for exclusive employee discounts and savings
• Lunch & Learn sessions.
• Socials – A social budget which grows every time we hit budget, with a social team that just loves using it!
• Hybrid working model where we are mostly remote. But don't worry, when you're in the office we'll have lots of free food and drink - help yourself to tea and coffee as well as healthy snacks and fresh fruit. Other treats are also on hand – Chocolate Hobnobs are an office favourite.

Use of AI

We encourage the innovative use of AI to enhance your application. Nevertheless, our evaluation will focus on the relevance, accuracy, and authenticity of the content, ensuring any AI assistance contributes to a clear and genuine representation of your skills and experience. Applications that seem to overwhelmingly rely on generic AI-generated content, without demonstrating a clear understanding of the role or your unique qualifications, may not be considered.

About us

SportPursuit and its sister company Private Sport Shop form the Sportscape group, with the ambition to build Europe's leading sports and outdoors hub.

SportPursuit fuels sporting adventure with affordable, great quality kit. Founded in 2011, we are an innovative online retailer with over 10 million members across the UK, Europe and beyond. We hunt down the best deals available online on a wide range of quality sports and outdoor brands and create an inspiring, personalised shopping experience for each customer. Everyone in the SportPursuit team has the opportunity to make a difference and help grow the business.

Diversity at SportPursuit

SportPursuit recruits, employs, trains and promotes regardless of race, religion, colour, national origin, sex, disability, age, gender identity and/or expression, or any other protected status. SportPursuit is dedicated to nurturing an inclusive environment where employees can bring their full selves to work. We celebrate diversity of thought and recognise the strength and dynamism that comes with it.

You may also have experience in the following: Customer Service Advisor, Customer Support Specialist, Customer Experience Associate, Customer Care Representative, Customer Success Executive, Client Support Advisor, Customer Service Agent, Customer Operations Associate, Customer Engagement Specialist, Customer Service Executive, Support Centre Agent, Customer Happiness Specialist, Customer Relations Coordinator, Service Desk Advisor, Customer Care Champion.

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