Customer Service Representative for Phoenixville PA Location

FASTSIGNS of West Metro, MN; Exton; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Opportunity for advancement

Job summary

FASTSIGNS is hiring a Customer Service Representative to connect with customers via email, phone and in person. You will nurture relationships, convert inquiries into orders, and assist with estimates and work orders.

Training and ongoing development are emphasized in a fast-paced sign industry environment. You’ll enjoy a competitive hourly rate of $19.00 and commissions on sales, with a Monday–Friday schedule that leaves evenings and weekends free for personal time.

Qualifications

• No prior sign industry experience required; eagerness to learn and grow.
• Strong listening and relationship-building abilities.
• Excellent attention to detail and organized work style.
• Comfortable interacting with customers via email, phone and in person.

Responsibilities

• Be the initial contact for customers and prospects across channels.
• Build relationships and convert inquiries into long-term clients.
• Assist in preparing estimates, managing work orders and ensuring on-time delivery.

Skills

Customer service

Listening skills

Relationship-building

Attention to detail

Organizational skills

Job description

Replies within 24 hours

Benefits

• Bonus based on performance
• Health insurance
• Opportunity for advancement

Are you known among your friends and colleagues as a people person? Have you been encouraged to pursue a career in sales? Do you thrive on interacting with and assisting others? Are you passionate about providing advice and solutions to people's problems? If you answered yes to these questions and are looking for a job that offers continuous learning, skills development, and a clear career progression, then you're exactly who we're looking for in the ever‑evolving Sign Industry.

As a Customer Service Representative at FASTSIGNS, you will be the initial point of contact for both current and potential customers at our FASTSIGNS Center. You will engage with customers through various channels, including email, phone, and in-person. Your main goal will be to build lasting relationships by converting prospects into customers and nurturing them into long-term clients. This position offers a competitive hourly rate of $19.00, along with commissions on sales that allow you to control your earning potential.

Additionally, you'll enjoy a Monday to Friday schedule, giving you evenings and weekends to unwind and enjoy your personal time.

The sign industry is constantly evolving and dynamic. Signs of all kinds can be seen everywhere, ensuring that you'll never be bored in this industry. From small custom jobs to large‑scale projects, every assignment is unique and highly personalized.

FASTSIGNS is the leading franchise in the industry, with over 700 locations across multiple countries. We provide extensive training programs, both online and in-person, to ensure your personal and professional growth. At FASTSIGNS, we take pride in delivering outstanding customer service, constantly striving to improve through customer surveys.

We are seeking an ideal candidate who is outgoing, responsive, eager to learn, and possesses excellent relationship‑building skills.

No previous experience in the sign industry is needed; all that is required is a willingness to learn and grow in this field.

We highly value individuals with great listening skills, attention to detail, and organizational abilities. As a Customer Service Representative, you will receive comprehensive training to prepare estimates, manage work orders, and ensure timely delivery of finished projects. Additionally, you will actively participate in team meetings, execute business and marketing plans, and play a vital role in the success of the FASTSIGNS Center.

Compensation: $19.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.