Customer Service Representative - Ely

TN United Kingdom; Ely; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in the automotive industry is seeking a motivated Customer Service Representative to join their team in Ely, UK. This role involves being the first point of contact for customers, ensuring exceptional service, managing bookings, and coordinating with the workshop team. The ideal candidate will have strong communication skills and previous customer service experience. The position offers a competitive salary, bonus scheme, and various employee benefits including healthcare and generous holiday allowances.

Benefits

25 days holiday, increasing to 30 with service

Discounts on gym memberships and retailers

Healthcare plan with dental insurance

Enhanced maternity/paternity leave

Qualifications

• Previous experience in customer service or front-of-house role required.
• Strong IT skills and ability to multitask in a fast-paced environment.

Responsibilities

• Provide outstanding customer service in person, by phone, and via email.
• Schedule maintenance and repair appointments.
• Liaise between customers and the workshop for timely updates.

Skills

Communication

Organisational Skills

IT Skills

Multitasking

Customer Service

Tools

Microsoft Office

Service Management Systems

Job description

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Client:

Location:

Ely, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

37f863d01096

Job Views:

3

Posted:

15.05.2025

Expiry Date:

29.06.2025

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Job Description:

Salary up to £28,000 p.a. dependent upon experience and skill set + bonus scheme!

Working a rotating weekly shift Monday to Friday

0600hrs to 1400hrs/1100hrs to 1900hrs

Volvo Trucks Ely is seeking a motivated and customer-focused Customer Service Representative (CSR) to be the voice and face of our service operations.

As a CSR, you’ll be at the heart of our service team, acting as the first point of contact for our customers. You will ensure exceptional service by managing bookings, updating customers on progress, coordinating with the workshop team, and handling administrative tasks efficiently.

What we are looking for

• Previous experience in a customer service or front-of-house role (automotive or transport industry a plus)
• Excellent communication and organisational skills
• Strong IT skills, including Microsoft Office and service management systems
• Ability to multitask in a fast-paced environment
• A proactive and positive attitude with a genuine interest in helping customers

We can offer you

• 25 days holiday raising to 30 days with service + bank holidays
• many discounts for yourself family and friends on gym memberships, high st retailers, hotel, travel ++++++
• Healthcare plan with access to dental insurance
• enhanced maternity/paternity leave
• plus many more!

What you will be doing

Key Responsibilities

• Provide outstanding customer service in person, by phone, and via email
• Schedule maintenance and repair appointments
• Liaise between customers and the workshop to ensure timely updates and resolutions
• Process job cards, invoices, and warranty claims
• Maintain accurate records and support front-office admin tasks

As a Customer Service Representative you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and ultimately the overall success of the Dealerpoint. As single point of contact for the customer, providing relevant, accurate and timely information, ensuring that customer expectations are managed at all times.

Ready for the next move?

• Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.