Customer Service Representative - Ely

AB Volvo; Ely; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading company in the transport sector seeks a motivated Customer Service Representative to enhance customer satisfaction. You will manage bookings, coordinate with the workshop, and ensure exceptional service. Join us to make a significant impact in a supportive environment.

Benefits

25 days holiday raising to 30 days with service

Discounts on gym memberships and retailers

Healthcare plan with dental insurance

Enhanced maternity/paternity leave

Qualifications

• Previous experience in customer service or front-of-house role.
• Strong IT skills and ability to multitask.

Responsibilities

• Provide outstanding customer service in person, by phone, and via email.
• Schedule maintenance and repair appointments.
• Liaise between customers and the workshop.

Skills

Communication

Organisational Skills

IT Skills

Multitasking

Customer Focus

Tools

Microsoft Office

Service Management Systems

Job description

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Salary up to £28,000 p.a. dependent upon experience and skill set + bonus scheme!

Working a rotating weekly shift Monday to Friday

0600hrs to 1400hrs/1100hrs to 1900hrs

Alternative Saturday 0700hrs to 1200hrs @ overtime

Volvo Trucks Ely is seeking a motivated and customer-focused Customer Service Representative (CSR) to be the voice and face of our service operations.

As a CSR, you’ll be at the heart of our service team, acting as the first point of contact for our customers. You will ensure exceptional service by managing bookings, updating customers on progress, coordinating with the workshop team, and handling administrative tasks efficiently.

What we are looking for

• Previous experience in a customer service or front-of-house role (automotive or transport industry a plus)
• Excellent communication and organisational skills
• Strong IT skills, including Microsoft Office and service management systems
• Ability to multitask in a fast-paced environment
• A proactive and positive attitude with a genuine interest in helping customers

We can offer you

• 25 days holiday raising to 30 days with service + bank holidays
• Many discounts for yourself, family, and friends on gym memberships, high street retailers, hotel, travel ++++++
• Healthcare plan with access to dental insurance
• Enhanced maternity/paternity leave
• Plus many more!

What you will be doing

Key Responsibilities

• Provide outstanding customer service in person, by phone, and via email
• Schedule maintenance and repair appointments
• Liaise between customers and the workshop to ensure timely updates and resolutions
• Process job cards, invoices, and warranty claims
• Maintain accurate records and support front-office admin tasks

As a Customer Service Representative, you will be the interface between the Customer and the Dealerpoint. You will ensure consistently high levels of customer service are provided and will contribute to increased customer satisfaction and the overall success of the Dealerpoint. As the single point of contact for the customer, you will provide relevant, accurate, and timely information, ensuring that customer expectations are managed at all times.

Ready for the next move?

Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing barriers to entry, which is why we encourage you to apply even if you feel you may not meet every qualification on the job description.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talented individuals with passion and sharp minds across our leading brands and entities.

At Volvo Trucks, you will be part of leading the way towards a sustainable transport industry. For nearly a century, we have been innovating for people—making life easier, better, and safer. Driving progress is our promise to customers, the industry, and society. We share a curiosity to learn, work with passion, and embrace change to stay ahead. Join us, and together we will move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school, and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility, and infrastructure solutions toward a net-zero society.

Joining Volvo Group means working with some of the world’s most iconic brands and being part of a global, leading industrial company harnessing automated driving, electromobility, and connectivity.

Our people are passionate, aim for high performance, and thrive on teamwork and learning. Daily life at Volvo is defined by support, care, and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for future generations.