Customer Service Representative

Computershare UK; West of England; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Discounted bus fare

Onsite gym

Showers & lockers

Free breakfast bar

Tea and coffee

Job summary

Computershare UK in Bristol is seeking a Customer Service Representative to join our contact centre. You’ll handle a variety of customer queries by telephone, deliver excellent service, and report to a Team Leader.

After probation you can work hybrid, with three days in the office. Start date is November 2026. Salary £26,032 plus a monthly performance bonus; 37.5 hours per week, shifts between 8am and 9pm.

Qualifications

• Fluent English with strong verbal and written communication.
• Previous customer service experience preferred.
• Team player with high energy and positive attitude.
• Proficient in MS Office: Outlook, Word, Excel.
• Full training provided; retail or service experience valued.

Responsibilities

• Handle a variety of customer queries by telephone.
• Maintain high levels of customer satisfaction in a contact centre.
• Report to a Team Leader and work with in-house IT systems.
• Contribute to delivering services on behalf of clients.

Skills

Fluent English

Customer service experience

Team collaboration

MS Office (Outlook, Word, Excel)

Willing to learn

Job description

Job Description

Location

In this position, you’ll be based in the Bristol office for a 5 days a week and after successfully completing your 6-9 month probation, then have the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex

Assessment Centre Dates

October 22nd - 10.30am or 1.30pm onsite face to face - 1.5 hours process consisting of an interview & a role play assessment

Start date

9th November 2026 - Permanent full time 37.5 hours – shifts are between 8am – 9pm

30th November 2026 - Permanent full time 37.5 hours – shifts are between 8.30am – 5.45pm

Salary

£26032 + monthly performance-related bonus after probation

We give you a world of potential

Are you ready to elevate your customer service skills? We're looking for individuals who are passionate about building relationships and helping others. This dynamic role will involve handling a variety of customer queries in our contact centre, ensuring that no two days will be same. You'll be speaking directly with our customers, providing them with the support they need. Take your first step into the financial industry with us. You'll be supported in developing new skills, and your pay will increase as you progress through our career framework. If you’re looking for a workplace that provides outstanding training and development, employee benefits, and a generous share plan scheme, join our dynamic team.

A role you will love

As a Customer Service Representative, your primary focus will be on assisting customers and ensuring top-notch service quality. Reporting to a Team Leader, you’ll use various in-house IT systems to maintain high levels of customer satisfaction. You’ll deliver services on behalf of our clients via telephone, facing a variety of interesting and rewarding challenges every day.

Schedule

Monday to Friday, shifts between 8.30am and 5.45pm & 8am – 9pm, and some bank holidays on a rotational basis. The position is open to candidates who are within an hour's commute of Bristol, BS99 6ZZ and requires a reliable internet connection at home.

Training

Training lasts six weeks with no leave permitted during November & December. After training, you’ll work full-time in the office until completing your probationary period. Once probation is completed, you can switch to a hybrid schedule, with at least three days a week in the office.

Additional benefits of working onsite

• Free onsite parking or use of the discounted bus fare of just £2 for travel to and from the office
• Access to our onsite gym (& fitness classes)
• Access to lockers, showers, and drying rooms so we’ve got you covered whether you use the gym, cycle to work or go for a lunchtime run
• You’ll also have access to our breakfast bars, with free daily cereal and fruit
• We also offer free tea, coffee, herbal drinks, fresh milk & squash

What will you bring to the role?

Skills

• Fluent English language skills, with strong verbal and written communication skills in both languages - this is an essential requirement.
• Previous experience in delivering excellent customer service, with a commitment to providing quality customer service
• Ability to work as part of a team, with a positive outlook and high energy
• Proficiency in PC use, including MS Office applications like Outlook, Word, and Excel
• Enthusiasm for developing new knowledge and skills, we will provide full training but having previous retail, hospitality or any other customer service experience is required

Rewards

designed for you

Flexible

work to help you find the best balance between work and lifestyle.

Health and wellbeing

rewards that can be tailored to support you and your family.

Invest

in our business by setting aside salary to purchase shares in our company, and you’ll receive a company contribution as well.

Extra

rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more

Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub .

About Us

A company to be proud of

We’re a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

About The Team

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.