Customer Service Representative

Snaphunt; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company in HR tech is seeking a Customer Service professional to manage customer interactions and administrative tasks. This role promises flexibility, opportunities for broad learning, and a supportive team environment. Ideal candidates will have strong attention to detail and experience in handling multiple stakeholders.

Benefits

Flexible working options

Leadership role

Opportunities for broad learning

Qualifications

• At least 1 year of experience in Customer Service or Customer Success.
• Experience preferably in the HR Tech industry.
• Strong team player capable of managing multiple stakeholders.

Responsibilities

• Answer phones and schedule appointments using scheduling software.
• Assist customers with retail purchases and perform administrative tasks.
• Take on additional roles such as marketing and sales.

Skills

Attention to Detail

Team Player

Networking

Relationship Building

Job description

The Offer

• Flexible working options
• Leadership role
• Opportunities for broad learning

The Job

This role involves answering phones, scheduling appointments using our scheduling software, assisting customers with retail purchases, and performing administrative tasks. Our Customer Service team often takes on additional roles such as marketing, internal audit, sales, and HR. No cold-calling or hard selling required as we have sufficient work throughout the year. You will rarely need to handle upset or frustrated customers because we fulfill our commitments!

The Profile

• At least 1 year of experience in Customer Service or Customer Success, preferably in the HR Tech industry.
• Strong team player capable of managing multiple stakeholders
• Effective networker and relationship builder
• High attention to detail and quality of work

The Employer

The client is a local HVAC service provider. We value your comfort at home. The client views customers as long-term friends.