Customer Service Representative

Tesco Bank; Glasgow; On-site; GBP 23,000 - 25,000; Full time

Job summary

Tesco Bank is seeking a Customer Service Representative for their Glasgow location. This full-time role involves engaging with customers through calls, handling their queries while delivering exceptional service. The successful candidate will enjoy a collaborative work environment and comprehensive benefits, including competitive salary and support for professional development.

Benefits

10% discount on Tesco shopping

Virtual GP service

Generous holiday allowance of 7.2 weeks

Enhanced maternity and paternity leave

Retirement savings plan with matching contributions

Life assurance coverage up to five times salary

Qualifications

• Experience in a call center or customer-facing role is preferred.
• Strong written and verbal communication skills.
• Ability to handle high call volumes.

Responsibilities

• Engage with customers via inbound and outbound calls.
• Assist with account openings, fund transfers, and digital banking.
• Document customer interactions accurately.

Skills

Communication

Empathy

Resilience

Multi-tasking

Education

Previous experience in Customer Service

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at Tesco Bank

Join to apply for the Customer Service Representative role at Tesco Bank

Get AI-powered advice on this job and more exclusive features.

General information

Job Title: Customer Service Representative

Ref #: 9334

Location: Glasgow, Barclays Campus

Department: BAR - CS - Care SavLoansPCA New Hire

Business Area: CS - Banking Customer Service (Banking Customer Contact - BW1)

Working time: Full-Time

Date Published: 09-06-2025

Serving our customers, communities, and planet a little better every day.

Salary: £23,600 to £25,000 depending on experience

Working Hours: Full time, 36 hours per week

Our Core Banking team are responsible for handling calls with our Savings and Loans customers. You will be engaging with customers via inbound and outbound calls, assisting with account openings, fund transfers, digital banking, and more, ensuring their financial needs are met promptly and efficiently. Through your excellent customer experience, you will be helping customers to resolve their queries and complaints. We pride ourselves on maintaining an energetic and collaborative environment, fostering professional growth and development. Your ability to adapt quickly and efficiently to the demands of a busy call centre, while ensuring exceptional customer service, will be key to your success.

You’ll undergo onsite training and then by placed in our graduate bay before transitioning to your team, all while remaining as office-based colleagues. However, once you have reached competency in role, you can request to transition to a primarily remote working arrangement through our ‘Moments that Matter’ working model. This will allow you to work from home for most of the time, while joining colleagues in our offices for significant occasions, such as team meetings, development discussions, and social events.

You Will Be Responsible For

• Using your excellent listening and relationship-building skills to provide an outstanding customer service
• Efficiently managing high call volumes whilst ensuring a consistently positive and engaging customer experience
• Engaging with customers across diverse communication channels, predominantly you will be working inbound calls but may be required to conduct outbound calls occasionally
• You’ll take full ownership of the customers you assist, guiding them from initial call all the way though to resolution
• Using your own judgement to effectively handle and resolve customer queries, and where needed access relevant tools for support
• Listening to customers personal circumstances to understand their requirements and provide personalised solutions
• Accurately documenting customer interactions, issues, and resolutions within our systems
• Educating customers on the full range of products and services we offer when additional information is requested by the customer - don’t worry, full training will be provided to ensure you are a Tesco Bank product expert
  
  

You Will Need

• A passion for delivering an excellent customer experience and finding the best outcome for our customers
• Previous experience in Customer Service within a call centre preferred, however, transferable skillsets within an applicable customer service environment are equally valued e.g., retail, hospitality or leisure
• Proficiency in written and verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
• Proficiency in technology, including Microsoft Office, is essential. You will be regularly multitasking and using multiple systems simultaneously to effectively carry out your responsibilities
  
  

What’s in it for you:

• Unlock exclusive savings with our Colleague Clubcard. Enjoy a 10% discount that boosts to 15% every payday for a limited period, perfect for your shopping needs at Tesco, both in-store and online.
• Prioritise your wellbeing with our comprehensive benefits package, including access to a Virtual GP Service with free, 24/7 doctor appointments every day of the year.
• Recharge with a generous holiday allowance of 7.2 weeks, including Bank Holidays. Our optional purchase scheme lets youacquireadditionaldays if desired.
• We support your family life with enhanced maternity leave and a generous 8-week paid paternity leave (available after one year’s service by the qualifying week) and a shared parental leave policy (subject to eligibility), designed to help you balance work and family.
• Save on your everyday expenses with exclusive offers and discounts from well-known brands.
• Plan for retirement with our robust savings plan. Our pension scheme offers a 1:1 match on contributions, up to 7.5%.
• As part of our pension scheme,you’llreceive life assurance coverage worth up to five times your salary.
  
  

Every applicant must have the right to work in the UK to commence employment with Tesco Bank either by way of nationality, visa or work permit, and as you will be working in a highly regulated environment, all offers of employment for this role are subject to a series of background checks, including a criminal record check and stringent financial checks.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Bank looks like, click apply to find out more!

Why Tesco Bank?

Whether we’re helping our customers or looking after our people, you’ll find there’s a warmth and friendliness to everything we do.

It means we put your wellbeing first and give you bags of support, training and development, so you can build the career that’s right for you. It’s about looking after each other with the same care that we give to our customers.

We’ve created an environment where everyone feels included, accepted and welcome. Which means you can bring your whole self to work every day and totally thrive at the same time.

Lovely.

Say hello to life in Tesco Bank.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking

Referrals increase your chances of interviewing at Tesco Bank by 2x

Get notified about new Customer Service Representative jobs in Glasgow, Scotland, United Kingdom.

Glasgow, Scotland, United Kingdom 4 days ago

Glasgow, Scotland, United Kingdom 8 hours ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 6 days ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Customer Service Advisor - Fixed Term Contract

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 2 weeks ago

Motherwell, Scotland, United Kingdom 1 month ago

Utilities Customer Service Complaint Handler

Glasgow, Scotland, United Kingdom 8 hours ago

Glasgow, Scotland, United Kingdom 3 weeks ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 month ago

Glasgow, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 8 hours ago

Customer Service Executive – Contact Centre

Stirling, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 8 hours ago

Glasgow, Scotland, United Kingdom 6 days ago

Glasgow, Scotland, United Kingdom 8 hours ago

Greenock, Scotland, United Kingdom 2 weeks ago

Cumbernauld, Scotland, United Kingdom 2 weeks ago

Glasgow, Scotland, United Kingdom 8 hours ago

Glasgow, Scotland, United Kingdom 1 day ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 5 days ago

Supply Chain Customer Service Representative

Cumbernauld, Scotland, United Kingdom 3 hours ago

Bellshill, Scotland, United Kingdom 1 day ago

Customer Service Representative - Uncapped Commission

Glasgow, Scotland, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.