Customer Service Representative

Momenta Group Global; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading supplier of SaaS solutions in the UK is seeking a dedicated Customer Service Representative. You will provide exceptional service, handle customer inquiries, and maintain accurate records. The ideal candidate has at least 12 months of experience in customer service and strong communication skills. This role presents an exciting opportunity to join a dynamic team in Stoke-on-Trent.

Qualifications

• Minimum 12 months previous experience in a data review/entry or customer service role.
• Strong communication skills in English.
• Ability to analyse customer needs effectively.
• Excellent phone etiquette and interpersonal skills.
• Attention to detail in data entry.
• Positive attitude and willingness to learn.

Responsibilities

• Handle inbound calls/emails from customers professionally.
• Provide accurate information regarding products and services.
• Analyse customer needs and recommend suitable solutions.
• Maintain accurate records of customer interactions.
• Follow up on customer enquiries to ensure satisfaction.

Skills

Strong communication skills

Proficient in data entry

Analytical skills

Excellent phone etiquette

Job description

Our client, a leading supplier of SaaS solutions to the UK Utilities industry is seeking a dedicated and enthusiastic Customer Service Representative to join their dynamic team. In this role, you will be the first point of contact for customers, providing exceptional service and support.

The ideal candidate will possess strong communication skills, and be proficient in data entry and query resolution.

Responsibilities

• Handle inbound calls/emails from customers with professionalism and courtesy.
• Provide accurate information regarding products and services.
• Analyse customer needs and recommend appropriate solutions.
• Maintain accurate records of customer interactions through data entry.
• Follow up on customer enquiries to ensure satisfaction.
• Adhere to company policies and procedures while maintaining confidentiality.

Requirements

• Minimum 12 months previous experience in a data review/entry or customer service role.
• Strong communication skills in English.
• Ability to analyse customer needs effectively and provide suitable solutions.
• Excellent phone etiquette at all times and interpersonal skills.
• Proficient in data entry with attention to detail.
• A positive attitude and a willingness to learn are essential for success in this role.
• Duration: 23rd October 2025 with likely extension

Momenta are a market leading financial and legal services resourcing business. If you have the skills and experience for this exciting role then apply today and don’t miss out on this exceptional opportunity to join the company that provides quality resource, consulting expertise and people development for financial and legal services organisations throughout the UK and internationally.