Customer Service Representative

TN United Kingdom; Stockton-on-Tees; On-site; GBP 22,000 - 32,000; Full time

Job summary

An established logistics service provider is seeking a Customer Service Representative in Stockton-on-Tees. This dynamic role involves managing customer orders, responding to queries, and providing creative transport solutions. With excellent career development opportunities, you will collaborate with various departments to enhance customer service and identify upselling opportunities. The company fosters a supportive environment that encourages trust and responsibility, making it an ideal place for those looking to grow within an international business.

Benefits

Career Progression

Supportive Environment

Qualifications

• 2+ years of experience in customer service, ideally in logistics.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Manage customer orders from receipt to invoicing.
• Respond to customer queries and solve problems.

Skills

Customer Service

Problem Solving

Organizational Skills

Communication

Attention to Detail

Proactive Approach

Education

GCSE Grade C/4 in Maths

GCSE Grade C/4 in English

Relevant Degree

Job description

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Customer Service Representative, Stockton-on-Tees

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Client:

Si Recruitment

Location:

Stockton-on-Tees, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

12064b86d14e

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

We are recruiting a Customer Service Representative for a well-established logistics service provider.

This role offers excellent career development opportunities within an international business, working with global companies.

As the main contact for customers, you will manage the order process, handle queries, solve problems, and provide creative transport solutions. This dynamic role involves collaborating with various departments to deliver exceptional customer service and identify upselling opportunities for continuous improvement.

Key Responsibilities

• Manage customer orders from receipt to invoicing
• Respond to customer queries, address complaints, and solve problems
• Implement new transport lanes and contribute to service improvements
• Provide creative logistics solutions and upsell services
• Collaborate with internal teams including operations and sales
• Perform financial and operational analyses to support continuous improvement

What We’re Looking For

• A minimum of 2 years' experience in customer service, ideally in logistics
• Strong organisational skills with an ability to manage multiple tasks
• Excellent communicator with attention to detail and the ability to work under pressure
• Proactive approach to customer service with a desire to build long-lasting relationships
• GCSE Grade C/4 or equivalent in Maths and English (or relevant degree)
• Ability to adapt quickly to market changes and customer demands

What They Offer

• Opportunity for career progression in a dynamic international company
• A supportive environment that encourages trust, responsibility, and ownership