Customer Service Representative

Rotherwood; Saltaire; On-site; GBP 20,000 - 30,000; Full time

Job summary

A customer service provider in Saltaire is seeking a Customer Service Representative to deliver exceptional service throughout the customer journey. Key responsibilities include handling 40 inbound calls a day, responding to queries across multiple channels, and collaborating with teams to resolve issues efficiently. The ideal candidate should have at least 2 years experience in customer service, be organized and an excellent communicator. This role offers an opportunity to advance your customer service career with a supportive team.

Qualifications

• Minimum 2 years’ experience in a customer service environment.
• GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred.

Responsibilities

• Handle an average of 40 inbound customer calls per day.
• Respond to customer and client queries via phone, email, webchat, and social media.
• Take ownership of each enquiry, ensuring issues are resolved fully.
• Log and escalate complaints as per company policy.
• Support customers with self-service tools and digital channels.
• Work collaboratively to deliver seamless resolutions.
• Manage workload effectively to meet key performance targets.
• Provide constructive feedback on processes.

Job description

Hours

Hours : Monday to Friday, between 8am-6pm (rotational shifts - 37.5 hours per week)

The Role

As a Customer Service Representative, you’ll be a key part of the operations team, responsible for delivering an exceptional customer experience throughout the customer journey. You’ll handle a variety of enquiries, from billing and account support to scheduling appointments and providing information - ensuring each interaction is professional, efficient, and focused on first-time resolution.

Key Responsibilities

• Handle an average of 40 inbound customer calls per day, ensuring each interaction is professional, efficient, and focused on first-time resolution.
• Respond to customer and client queries via phone, email, webchat, and social media in a timely and professional manner.
• Take ownership of each enquiry, ensuring issues are resolved fully and efficiently.
• Log and escalate complaints in line with company policy and timescales.
• Support customers with self-service tools and digital channels.
• Work collaboratively across teams to deliver seamless resolutions.
• Manage workload effectively to meet key performance targets.
• Provide constructive feedback on processes to help enhance the customer experience.
• Carry out additional operational support activities as required.

About You

We’re looking for someone who is :

• Passionate about delivering exceptional customer service.
• An excellent communicator - professional, clear, and empathetic.
• Organised and able to work on their own initiative.
• Confident using Microsoft Office and social media platforms.
• A collaborative team player who thrives in a fast-paced environment.

Experience & Qualifications :

• Minimum 2 years’ experience in a customer service environment.
• GCSEs (or equivalent) and / or NVQ Level 2–3 in Customer Service or Administration preferred.

Interested?

Apply now to find out more about this exciting opportunity and take the next step in your customer service career