Customer Service Representative

Altorecruit; Alfreton CP; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading international distributor seeks a Customer Service Representative to join their UK team. This role involves managing customer orders, coordinating logistics, and ensuring client satisfaction. The ideal candidate will have experience in customer service and be proficient in SAP and CRM systems.

Benefits

Permanent position

Training and career growth opportunities

Competitive salary and benefits package

Qualifications

• Previous experience in customer service or sales support.
• Fluent in English; additional languages are a plus.
• Team player with a hands-on attitude.

Responsibilities

• Manage and process customer orders accurately.
• Coordinate delivery schedules with logistics teams.
• Resolve customer queries and maintain accurate records.

Skills

Communication

Organizational skills

Customer service

Tools

SAP

CRM systems

Microsoft Office

Job description

This range is provided by Altorecruit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Altorecruit

Senior International Headhunter for Plastics, Chemicals, Packaging, Logistics, Automotive, Metal, Automation, and Transportation and IT Industries |…

At Altorecruit, we specialise in recruiting top talent for international companies in the chemical, plastics, and industrial sectors. Our clients rely on us to find professionals who combine customer focus, technical understanding, and operational precision.

We are currently supporting a leading international distributor of technical materials in the search for a Customer Service Representative to join their UK team based near Nottingham.

Role Overview

As a Customer Service Representative, you will be the first point of contact for customers across the UK and Europe. You’ll manage incoming orders, coordinate logistics with suppliers and warehouses, and provide proactive support to the sales and technical teams.

This is a key role within the organization that ensures a smooth customer experience and contributes directly to business continuity and client satisfaction.

Key Responsibilities

• Manage and process customer orders accurately via SAP or CRM systems
• Coordinate delivery schedules with logistics teams and external partners
• Maintain close communication with sales managers and technical teams
• Resolve customer queries, handle complaints, and follow up on shipments
• Maintain accurate customer records and documentation
• Support month-end reporting and internal KPIs

Ideal Profile

• Previous experience in customer service, sales support, or order processing (ideally in industrial, chemical or distribution environments)
• Strong communication and organizational skills
• Fluent English (additional European language is a plus)
• Solid experience with SAP, CRM systems, and Microsoft Office
• Team player with a hands-on and service-oriented attitude
• Based near Nottingham or with easy access to the office (home office 2 days/week)

What’s Offered

• Salary range 25.000 - 28.000 pounds
• Permanent position in a stable, international company
• Training and career growth opportunities within a global structure
• Competitive salary and benefits package

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Plastics Manufacturing and Chemical Manufacturing

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