Customer Service Representative

TSYS Managed SVCS EMEA, LTD (GB); Milton Keynes; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading payments technology company is seeking a Customer Service Representative in Milton Keynes. The role involves handling customer inquiries via multiple channels and resolving basic payment and account-related issues. Ideal for entry-level candidates, this position offers an opportunity to gain valuable experience in the fintech sector.

Qualifications

• Requires a high school diploma or equivalent.
• Typically no relevant experience required.
• Ability to acquire and apply job skills effectively.

Responsibilities

• Responds to customer inquiries via telephone, email, SMS and Chat.
• Resolves basic or tier 1 payment and account related requests.
• Escalates unresolved customer grievances to senior representatives.

Skills

Communication

Problem Solving

Customer Service

Education

High School Diploma or Equivalent

Job description

Social network you want to login/join with:

Customer Service Representative, Milton Keynes

col-narrow-left

Client:

TSYS Managed SVCS EMEA, LTD (GB)

Location:

Milton Keynes, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

45dabc7940a8

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

What Part Will You Play?

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• None Identified

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.