Customer Service Representative

London Hydro, Inc.; London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic Contact Centre team in London. This role offers the chance to engage with customers directly, providing assistance with inquiries related to billing, payments, and services. The ideal candidate will possess exceptional verbal and written communication skills and a passion for delivering outstanding customer service. With a commitment to employee well-being, the company offers a hybrid work arrangement, comprehensive benefits, and a supportive workplace culture. If you thrive in a collaborative environment and are eager to make a positive impact, this opportunity is perfect for you.

Benefits

Comprehensive Benefits Package

OMERS Pension Plan

Competitive Salary

Learning & Development Opportunities

On-site Cafeteria

Free Fitness Centre

Corporate Cellphone

Top-Up Leaves Program

Wellness and Family Assistance Program

Positive, collaborative culture

Qualifications

• Strong communication skills for customer interactions.
• Ability to maintain and update customer records.

Responsibilities

• Respond to customer inquiries through various channels.
• Document all customer interactions accurately.

Skills

Verbal Communication

Written Communication

Customer Service

Keyboarding

Education

Grade 12 or equivalent

Tools

Customer Information System

Personal Computer

Job description

If you’re a skilled communicator – verbally and in writing – who enjoys dealing with the public, this is an exciting opportunity to join our Contact Centre team atLondon Hydro.

As a Customer Service Representative, you will work under the direction of the Customer Service Supervisor, or designate, responding to customer inquiries either in person or through the telephone, e-mails or written correspondence.

These positions involve working various shifts, as required.

WHAT YOU WILL DO

As part of your responsibilities as aCustomer Service Representative,you will:

• Demonstrate excellent written and verbal communication skills when communicating with customers regarding billings, payments, payment arrangements, products, repairs, policies and practices.
• Maintain and update computerized customer records.
• Research customer records for skip tracing and metering discussions.
• Assist customers with online account support
• Test changes to the Customer Information System as an end user.
• Document all customer interactions.
• Sort mail and process returned mail.
• Promote initiatives, products and programs.
• Initiate correspondence through modifying existing system letters and reports.
• Use a personal computer and appropriate software proficiently.
• Assist in the training of new personnel.
• Adhere to all Occupational Health & Safety Act rules and regulations, the E&USA rule book, London Hydro work practices and London Hydro’s Health & Safety Management System.

WHAT YOU WILL BRING

We welcome applications from all candidates, including those whose knowledge, skills, and experience have been developed through alternative pathways from the requirements listed below.London Hydro, at its sole discretion, may deem a job applicant to meet the job requirements if they have sufficient skill, alternate education, and/or experience related to the role.

• Successful completion of Grade12 or equivalent.
• Keyboarding speed of 35w.p.m.
• Excellent written and verbal communication skills.

WHY JOIN OUR TEAM

• London Hydro has been recognized by Canada’s Top 100 Employers as one of the Southwestern Ontario’s Top Employers for 2025. This recognition is a testament to our unwavering commitment to excellence and our dedication to fostering an environment where every team member can thrive.
• Benefits and Compensation Package:
  • Competitive Salary
  • Comprehensive Benefits Package, Including OMERS Pension Plan
  • Competitive Vacation Entitlements
  • Top-Up Leaves Program
  • Learning & Development Opportunities
  • Recognition & Social Programs
  • Wellness and Family Assistance Program
  • On-site Cafeteria & Free Fitness Centre
  • Corporate Cellphone
  • Hybrid Work Arrangement
  • Positive, collaborative and safety-focused culture
• Want to learn more about what makes London Hydro a great place to work? Watch our short videoor visit our website atwww.londonhydro.com .

SOUNDS LIKE A GOOD FIT? HOW TO APPLY

We invite you to submit your cover letter and resume as a single document (in .pdf or .docx format only), saving the file as your last name and first name with no spaces (i.e., LastnameFirstname) to:Human Resources Department, London Hydro Inc., P.O. Box 2700, London, ON N6A 4H6. Fax: [phone]. E-mail(Customer Service Representative, in the subject line and ensure that you attach your resume):[e-mail].

Deadline to Apply: Friday, May 16, 2025

While we appreciate all applications received, only those invited for an interview will be acknowledged. In accordance with Canadian immigration requirements, this advertisement is directed to applicants who are authorized to work in Canada. The successful candidate will be required to complete a Criminal Record and education check prior to the commencement of employment.

London Hydro is committed to fostering a corporate culture and climate that values and supports a diverse, equitable and inclusive organization. London Hydro is an equal-opportunity employer. Accommodation is available under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Any personal information submitted will be managed in accordance with the requirements of the Municipal Freedom of Information and Protection of Privacy Act and will be used only to determine eligibility for employment. We recognize the importance of work-life balance. Currently, we offer a hybrid work arrangement (In-Office and Remote) in accordance with London Hydro policy. Please note remote work is not guaranteed in the future and is subject to change.