Customer Service Representative

BrainStation; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global company is seeking a Customer Service Representative to deliver exceptional experiences for customers interacting with their brand. The role involves managing inbound inquiries, collaborating with teams, and contributing to ongoing process improvements within a dynamic environment.

Benefits

Retirement Planning

Parental Leave Program

Socials, Outings & Retreats

Culture of Learning & Development

Flexible Working Hours

Work from Home Flexibility

Qualifications

• 1-2 years of experience in customer success or related fields.
• Ability to thrive in a dynamic, collaborative environment.
• Quick learner of new software tools.

Responsibilities

• Maintain responsibility for all inbound customer interactions.
• Triage requests to appropriate teams.
• Document and develop playbooks for team growth.

Skills

Creative problem-solving

Ability to manage multiple projects

Willingness to learn

Job description

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As the Customer Service Representative, you will play a key role in delivering an unparalleled experience to every customer who interacts with the BrainStation brand. You will be responsible for all inbound inquiries across various channels and platforms. Living at the intersection of technology, education, and growth, you are an individual who is fascinated with all things digital, thrilled to create incredible customer experiences, and eager to contribute to BrainStation’s overall success.

Responsibilities

• Maintain responsibility and accountability for all inbound customer interactions via multiple platforms
• Triage requests to the appropriate teams to ensure a seamless, high-quality experience
• Address and resolve unique scenarios as they arise, ensuring timely completion
• Collaborate with the broader growth team to meet and exceed objectives
• Provide regular feedback to stakeholders to improve processes
• Document and develop playbooks to support team growth and development

Requirements

• 1-2 years of experience in customer success or related fields
• Willingness to learn and a coachable attitude
• Ability to thrive in a dynamic, collaborative environment
• Creative problem-solving skills
• Ability to manage multiple projects independently
• Quick learner of new software tools

Perks and Benefits

• Retirement Planning
• Parental Leave Program
• Socials, Outings & Retreats
• Culture of Learning & Development
• Flexible Working Hours
• Work from Home Flexibility

About BrainStation

Founded in 2012, BrainStation is a global leader in digital skills training and workforce transformation. We have partnered with innovative digital companies worldwide, delivering cutting-edge education that has empowered over 100,000 professionals.

Bonus:

Have you attended a campus or participated in our online learning programs? We seek individuals who believe in lifelong learning and have engaged with our offerings.

Note:

Only shortlisted applicants will be contacted. We appreciate your interest.

BrainStation is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Please inform us of any accessibility needs during the application process.