Customer Service Representative

Big Bus Tours; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the tourism industry seeks a Sales Representative in London to provide exceptional service and maximize revenue. Responsibilities include actively selling tickets, upselling partner attractions, and maintaining customer satisfaction through excellent service. Ideal candidates should be proactive, target-driven, and enjoy working in a fun, dynamic environment.

Qualifications

• Previous experience in sightseeing/tourism is advantageous.
• Sales and face-to-face customer service experience preferred.

Responsibilities

• Sell tickets and distribute brochures to passers-by.
• Achieve or exceed daily sales targets.
• Provide accurate product information and handle monetary transactions.

Skills

Customer Service

Team Collaboration

Fluent Communication

Proactive Work

Sales Target Achievement

Fun Attitude

Job description

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Job Description

Objective: To provide exceptional service to our customers through the knowledge of our products, operations, partnerships, and customer service delivery. To maximize company revenue through the appropriate selling of our products and those of our partners.

Overview of Duties & Responsibilities

1. Actively approach, distribute brochures to passers-by, and sell tickets to all interested parties.
2. Accept and exchange all vouchers and pre-paid tickets for a valid tour ticket.
3. Upsell Partner Attractions and other third-party products.
4. Achieve or exceed the daily sales target.
5. Provide accurate information regarding the products we offer and stay updated with any changes.
6. Keep informed about road closures, diversions, and events that may impact the service and communicate this to customers.
7. Minimize revenue losses through careful processing of all monetary transactions.
8. Maintain and record all sales via various channels.
9. Carry out revenue protection duties when required.
10. Report incidents, breakdowns, and vehicle defects to the Operations Managers promptly.
11. Promote the core values of the BBT brand.
12. Adhere to all company policies, procedures, and local selling regulations.
13. Ensure company assets and property are kept safe and well maintained.
14. Complete a detailed daily report at the end of each shift.
15. Perform ad hoc duties as required.

Requirements

Qualifications & Experience

• Sightseeing/Tourism experience is advantageous.
• Sales and face-to-face customer service experience.

Skills & Knowledge

• Excellent customer service skills, capable of exceeding customer expectations and identifying individual needs to ensure they receive value for money.
• Ability to work collaboratively as part of a team towards shared goals.
• Fluent communication in English.
• Proactive and competent working independently without close supervision.
• Target-driven, working towards or exceeding daily sales targets.
• A good sense of humor — because this role is fun!

Other Information

• Personal resilience and self-awareness, with a passion for growth.
• Effective communication to build high-quality relationships and foster teamwork.
• Results-driven with a customer focus, aligned with the organization's vision.