Customer Service Representative

TN United Kingdom; Livingston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative in Livingston. This role is vital to creating an engaging experience for customers, where you will welcome them, assist with their queries, and build lasting relationships. You will receive comprehensive training and support, enabling you to thrive in a dynamic environment. With flexible working hours, competitive pay, and a range of benefits including holiday entitlement and a pension plan, this position offers a fantastic opportunity for those passionate about customer service. Join a team that values its employees and fosters career growth!

Benefits

28 days holiday plus extra day for birthday

Quarterly performance bonus

Pension plan with matched contributions

Discounts in high street shops

Subsidised travel

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcoming customers and processing bets.
• Building relationships and providing excellent service.
• Championing safer gambling practices.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Customer Service Representative, Livingston

Client: William Hill

Location: Livingston, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference:

e5f94f58066a

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated!

You will be responsible for:

1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

1. Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
2. Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

1. Age 18+ (it’s a legal requirement)
2. Passion for delivering great customer service
3. Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. These include:

1. Working hours: Full and part-time hours available.
2. Compensation: We pay at least the National Living Wage, with opportunities for a quarterly performance bonus.
3. Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
4. Pension plan: Contributions matched up to 4%.
5. Perks and discounts: Discounts in high street shops, cinemas, holidays, and more.
6. Subsidised travel: Discounted Zone 1-6 Oyster card for London-based roles.
7. Training and development: Opportunities for career growth and internal promotion.