Customer Service Representative

TN United Kingdom; Kirkcaldy; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their team in Kirkcaldy. This role is perfect for individuals who thrive in a dynamic environment and enjoy engaging with customers. You will be the face of the business, responsible for creating a welcoming atmosphere, processing bets, and assisting customers with their queries. With flexible working hours and opportunities for career growth, this position offers a competitive salary and various perks, including holiday entitlement and performance bonuses. If you are passionate about customer service and want to be part of a supportive team, this is the opportunity for you.

Benefits

28 days holiday plus extra day for birthday

Pension plan with matched contributions

Discounts in high street shops

Subsidised travel for London roles

Quarterly performance bonuses

Training and development opportunities

Qualifications

• Age 18+ is a legal requirement.
• Passion for delivering great customer service.

Responsibilities

• Welcoming customers and processing bets.
• Building relationships and providing excellent customer service.
• Championing safer gambling at all times.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Customer Service Representative, Kirkcaldy

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Client:

William Hill

Location:

Kirkcaldy

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

09724bcf16af

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. You’ll have support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• A passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you? We offer a range of competitive benefits including:

• Working hours: Full and part-time options available
• Compensation: Minimum of the National Living Wage, with potential for quarterly performance bonuses
• Holiday entitlement: 28 days plus an extra paid day off for your birthday
• Pension plan: Contributions matched up to 4%
• Perks and discounts: Discounts in high street shops, cinemas, holidays, etc.
• Subsidised travel: Discounted Zone 1-6 Oyster card for roles based in London
• Training and development: Opportunities for career growth and internal promotion