Customer Service Representative

TN United Kingdom; Hoyland; On-site; GBP 20,000 - 24,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative in Hoyland. This role is at the heart of customer engagement, where you'll welcome customers, process bets, and assist with queries. With a focus on building relationships and championing safer gambling, you'll thrive in a supportive environment that offers training and development. Enjoy competitive benefits including a quarterly performance bonus, holiday entitlement, and a pension plan. If you're passionate about delivering exceptional service and want to grow your career, this opportunity is perfect for you.

Benefits

28 days holiday plus an extra paid day off for your birthday

Quarterly performance bonus

Pension plan with up to 4% matching

Discounts in shops, cinemas, and holidays

Subsidised travel for London roles

Training and development opportunities

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal skills to engage with diverse customers.

Responsibilities

• Welcoming customers and processing bets.
• Building relationships and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Social network you want to login/join with:

Customer Service Representative, Hoyland

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Client:

William Hill

Location:

Hoyland, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

7af9ea4a921d

Job Views:

6

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

• Age 18+ (it’s a legal requirement)
• Passion for delivering great customer service
• Strong interpersonal and empathy skills with the ability to engage with customers from all walks of life

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

• Working hours: We offer a range of full and part-time hours.
• Compensation: We pay the National Living Wage as a minimum, not just to those over 25. You can also earn a quarterly performance bonus.
• Holiday entitlement: 28 days holiday plus an extra paid day off for your birthday.
• Pension plan: We match your pension contributions up to 4%.
• Perks and discounts: Enjoy discounts in shops, cinemas, holidays, and more.
• Subsidised travel: For roles in London, access to discounted Zone 1-6 Oyster cards.
• Training and development: We promote from within and support your career growth.