Customer Service Representative

Dräger; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in medical technology is seeking a Customer Service Representative in Hemel Hempstead. The role involves handling customer inquiries, order management, and providing administrative support to the sales team. Candidates should have a secondary education, experience in customer service, and proficiency in MS Office and SAP. The company values diversity and offers various benefits including a holiday allowance and health cover.

Benefits

27 days holiday

Health covers

Salary sacrifice schemes

Discounts

Qualifications

• Experience in phone-based B2B customer service (desirable).
• Order processing experience.
• Technical understanding of Dräger medical products is a plus.

Responsibilities

• Handle general customer inquiries via phone and email.
• Manage product orders from entry to invoicing in the ERP system.
• Support collection of accounts receivable.

Skills

Customer-focused

Organized

Reliable

Analytical

Education

Secondary education or equivalent experience

Tools

MS Office

SAP

CRM

Job description

Customer Service Representative, Hemel Hempstead

Location: Hemel Hempstead, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ba4be8988b5c

Job Views: 62

Posted: 24.06.2025

Expiry Date: 08.08.2025

Job Description

Who we are

Every life is unique and so are you! At Dräger, we protect, support, and rescue lives daily. We develop pioneering devices, software, services, and solutions trusted worldwide, focusing on life-saving technology.

About the role

All employees are responsible for complying with the Integrated Management System (IMS) and minimizing environmental impact while performing their duties.

• Handle general customer inquiries via phone and email
• Manage product orders from entry to invoicing in the ERP system
• Support collection of accounts receivable
• Ensure order accuracy, support EDI processes, report backorders, and communicate order status to customers and sales
• Maintain customer master data in ERP and CRM systems
• Escalate and resolve customer issues
• Provide administrative support to Sales & Project Management
• Assist with PPQ requests, electronic filing, and data provision for net promoter score
• Check quotes, create returns and credits

Shared responsibilities

All employees must:

• Follow IMS and environmental policies
• Ensure safe working conditions and comply with occupational health & safety standards
• Embed our WeLEAD competencies: trust, customer value, enabling others, providing direction, embracing diversity, delivering results

Reporting Relationships

Manager: [Specify if known]

Team Size/Environment

• Close team of 6 within a larger Customer Service team

Role Requirements

Education/Qualifications

• Secondary education or equivalent experience

Related Experience

• Experience in phone-based B2B customer service (desirable)
• Proficiency in MS Office, SAP, CRM
• Order processing experience
• Customer-focused, organized, reliable, analytical
• Technical understanding of Dräger medical products is a plus

Benefits include 27 days holiday, health covers, salary sacrifice schemes, discounts, and more.

We value diversity and are committed to equal opportunity employment. All qualified candidates are encouraged to apply.