Customer Service Representative

TN United Kingdom; Hayle; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a leading retail company where your role is more than just taking bets. Here, you will connect with customers and contribute to a vibrant community atmosphere. With a focus on exceptional customer service, you'll receive comprehensive support and training to help you thrive. Enjoy competitive benefits, including a performance bonus and generous holiday entitlement, all while working in a dynamic environment that values your growth and well-being. This is an exciting opportunity for those who love engaging with people and want to make a real impact in their community.

Benefits

28 days holiday

Quarterly performance bonus

Pension matching up to 4%

Discounts in high street shops

Subsidised travel for London roles

Training and development opportunities

Qualifications

• Must be 18+ due to legal requirements.
• Passion for delivering great customer service.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Championing safer gambling at all times.

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

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Job description

People don’t just come here to place bets, they come for the experience. You will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

Responsibilities:

1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

1. Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
2. Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

1. Age 18+ (it’s a legal requirement)
2. Passion for delivering great customer service
3. Strong interpersonal and empathy skills, with the ability to engage with customers from all walks of life

What’s in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we’re on your side:

1. Working hours: We offer a range of full and part-time hours.
2. Compensation: We pay the National Living Wage as a minimum, not just to people over 25. You can also earn a quarterly performance bonus.
3. Holiday entitlement: You’ll be entitled to 28 days holiday, plus an extra paid day off for your birthday.
4. Pension plan: We’ll match your pension contributions up to 4%.
5. Perks and discounts: Enjoy discounts in high street shops, cinemas, and holidays.
6. Subsidised travel: For roles based in London, access to discounted Zone 1-6 Oyster cards for reduced-cost commuting.
7. Training and development: We support your growth with career development opportunities, promoting from within and nurturing a positive culture.