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Customer Service Representative

Tesco Insurance and Money Services

Glasgow

On-site

GBP 23,000 - 25,000

Part time

3 days ago

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Job summary

A leading company in the insurance sector is seeking a Customer Service Representative in Glasgow to support their customers with home and motor insurance needs. This part-time role involves managing inbound queries, assisting with policy changes, and providing financial reassurance to customers. With a starting salary of £23,600 to £25,000, comprehensive training and numerous employee benefits, this role offers an excellent opportunity for those looking to develop their careers in a supportive environment.

Benefits

Generous holiday allowance

Performance-related annual bonus

Ongoing learning opportunities

Colleague pension scheme

Virtual GP Service

Colleague Clubcard discount

Enhanced maternity leave pay

Paid paternity leave

Qualifications

Great people skills and enjoy helping others.
Experience in retail, hospitality, or customer-facing roles.
Confident using digital tools.

Responsibilities

Support customers with queries about their insurance policies.
Handle inbound calls and assist with policy changes.
Promote digital tools and self-service options.

Skills

People skills

Confidence in using digital tools

Multitasking on systems

Education

Experience in retail or hospitality

Experience in customer-facing roles

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Serving our customers, communities, and planet a little better every day.

Salary: £ 23,600 to £25,000 (pro-rata) depending on experience

Working Hours: Part time, 1 7 hours per week

Are you looking for a flexible part-time role while gaining experience in a supportive, team focused environment?

Join our General Insurance team, where you’ll help Tesco Insurance and Money Services customers with their home and motor insurance needs. In this fast-paced role, you’ll handle inbound calls, assist customers with policy changes, providing financial support and promote self-service options. Whether it’s resolving queries, retaining customers, or ensuring a smooth experience, your ability to deliver outstanding service will be key.

What you’ll be doing:

Support ing customers with queries about their insurance policies—making changes, answering questions, and solving problems
Hav ing real conversations that make a difference—helping customers through financial challenges and providing reassurance
Promot ing digital tools and self-service options that make life easier for our customers
Keep ing things running smoothly by documenting your interactions and following our processes
Handl ing inbound calls (and occasionally outbound ones), working alongside a supportive team

We need you to have:

Have great people skills and enjoy helping others
Are confident using digital tools and multitasking on systems
Have experience in retail, hospitality, or another customer-facing role

And if you have any of these, even better:

Experience working in insurance, financial services or a regulated industry.
Previous experience in sales or customer retention roles.
The ability to work efficiently in a target-driven environment.

Training That Sets You Up for Success

Although the role is part-time, you'll start with 4 weeks of full-time, in-person training (Mon–Fri, 9am–5pm) to set you up for success. You’ll then move into a supportive “graduate bay” to gain real experience with guidance before transitioning into your team.

What’s in it for you:

Indulge in a generous holiday allowance with a minimum of 7.2 weeks .
Performance related annual bonus.
A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
Prepare for your retirement with our colleague pension scheme.
Virtual GP Service for you and your family 365 days a year.
Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk , we’ll give you a second card to share with someone else.
Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
Take part in our Buy as you Earn and Save as your Earn share schemes.

All applicants must have the right to work in the UK to commence employment with Tesco Insurance Money Services either by way of nationality, visa or work permit. As this role is within in a regulated environment, all employment offers are subject to background checks, including a criminal record check and financial screening.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Part-time

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Job function
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