Customer Service Representative

Manpower; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Service Representative in Gateshead to manage customer interactions regarding order processing and complaints. The successful candidate will support the Customer Service Team, ensuring that customer needs are met efficiently and effectively over an initial four-month period. Candidates should possess strong IT skills, especially in Microsoft applications and SAP, along with excellent communication abilities to foster relationships with clients and other stakeholders.

Qualifications

• Good local language required.
• Strong IT skills in Microsoft Office.
• Experience in customer service roles.

Responsibilities

• Register and process orders in the SAP system.
• Act as first point of contact for customer enquiries.
• Ensure timely processing and coordination of orders.

Skills

Strong IT literacy

Good networking skills

Attention to detail

Strong communication skills

Tools

Microsoft Office (Excel, Outlook)

SAP

Job description

Social network you want to login/join with:

Customer Service Representative, Gateshead

col-narrow-left

Client:

Manpower

Location:

Gateshead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

ddd669595ace

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

col-wide

Job Description:

Our international client based in Felling Gateshead are looking for a Customer Service Representative who supports and assures the Customer Service Team's highly professional interactions with customers associated with their order processing, complaint registration, general management and information required.

Hours - Monday to Friday 36.15 min a week between 8.30am to 4.30pm
Hourly rate - £13.00per hour
Duration - 4 months initially

Key responsibilities;

• Register and process orders in the SAP system received via email, phone or through other contact with the customer or associate.
• Acts as first level contact with customers for order receipt, quotations, general enquiries and attempting to resolve complaints.
• Where appropriate contact agents and make necessary arrangements for delivery to an agent, vessel or direct to customers.
• Ensure order processing is handled on time and in full and is transferred to the appropriate warehouse, logistic team and transport company.
• Ensures cooperation and fosters good relationships between customer service and field sales force regarding administration of customer's orders.
• Obtain adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
• Raises issues in delivery and/or invoice process with Team Co-ordinator and/or Cluster Customer Service Manager.
• Refers higher level customer complaints to Team Co-ordinator and/or Cluster Customer Service Manager.
• Makes proposals for improvements to work processes to Cluster Customer Service Manager and OTC Development Manager.
• Completes registering / filing / archiving of customer service-related documentation.
• Adheres to all applicable corporate as well as site policies/procedures with attention to personal conduct/HS&E standards and acts in compliance with all regulations.
• Completes all mandatory H&S and compliance internal training modules.

Experience

Language Skills

• Good local language required

IT Skills

• Strong IT literacy, especially in all Microsoft office applications. Excel and outlook
• SAP Knowledge

Other Skills

• Good networking skills with all stakeholders across several internal and external functions
• Demonstrable experience of ability to work under pressure
• Attention to detail and accuracy
• Strong client-facing and communication skills