Customer Service Representative

Merck Sharp & Dohme; Fir Tree; On-site; GBP 22,000 - 32,000; Full time

Job summary

Allflex Livestock Intelligence is seeking a Customer Service Professional for a fully onsite role. You will deliver exceptional customer service, advise on products, manage orders end-to-end, and drive engagement across online platforms.

A team-based setting with high workloads requires a customer-focused attitude and strong data skills. Experience in sales-based customer service and proficiency with Microsoft 365 are important.

Qualifications

• GCSE level or above qualifications in English, Maths, and ICT.
• Proven experience in a sales-based customer services role.
• An aptitude for managing and resolving customer complaints.
• Demonstrated ability to work in a team environment while managing high workloads.
• Customer-oriented approach and the capacity to adapt to different personalities.
• Digital & Data Mindset with daily Microsoft 365 skills.
• Comfort switching between multiple systems during interactions.
• Understands why data accuracy matters (billing, compliance, audit trails).

Responsibilities

• Use your customer service skills to identify and fulfill customer needs, build long-lasting relationships, and ensure top-notch satisfaction.
• Provide consultative advice on our range of products and services, showcasing your knowledge.
• Manage orders end-to-end in adherence to our SOPs.
• Drive customer engagement on our online platforms by guiding and coaching our customers.
• Resolve customer queries and complaints through various channels.

Skills

GCSE English, Maths, ICT

Sales-based customer service

Complaint handling

Team collaboration

Data-driven mindset

Multisystem literacy

Data interpretation

Billing/compliance awareness

Education

GCSE English, Maths, ICT

Tools

Microsoft 365

Job description

phone, email, mail, social media, or our websiteActively participate in promotional campaigns and collaborate with colleagues from other departments to stay updated on new product informationSeize sales opportunities through outbound calls and up‑selling during inbound callsMaintain productivity and accuracy levels as per the set standardsSkills & Experience:GCSE level or above qualifications in English, Math, and ICTProven experience in a sales‑based customer services roleAn aptitude for managing and resolving customer complaintsDemonstrated ability to work in a team environment while managing high workloadsA customer‑oriented approach and the capacity to adapt and respond to different types of personalitiesDigital & Data Mindset excelling in Microsoft아 365 daily skillsComfortable switching between multiple systems in one interactionAble to interpret data (case notes, order history, error messages)Understands why data accuracy matters (billing, compliance, audit trails)Required Skills
Consumer Financing, Customer Engagement, Customer Management, Customer Queries, Customer Satisfaction, Customer Service, Customer Service Management, Customer Support, Data Entry, Data Interpretations, Order Processing, Problem ResolutionEmployee Status: RegularRelocation:VISA Sponsorship:Travel Requirements:Flexible Work Arrangements:Not ApplicableShift:Valid Driving License:Hazardous Material(s):Job Posting End Date:08#####2026

• A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R400771
  This job is with MSD, an inclusive employer and a member of myGwork - the largest global platform for the LGBTQ+ business community. Job DescriptionAre you passionate about delivering exceptional customer service, adept at building strong relationships, and possess a flair for sales? Then, we are looking for you to join our team as a Customer Service Professional at Allflex Livestock Intelligence.This is a fully onsite in person role.Responsibilities:Use your customer service skills to identify and fulfill customer needs, build long‑lasting relationships, and ensure top‑notch satisfactionProvide consultative advice on our range of products and services, showcasing your comprehensive knowledgeManage orders end‑to‑end in adherence to our Standard Operating Procedures (SOPs)Drive customer engagement on our online platforms by guiding and coaching our customersTactfully resolve customer queries and complaints through various channels including