Customer Service Representative

ZipRecruiter; City of Edinburgh; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading online retailer in Edinburgh is seeking customer service advisors for a hybrid role. You will assist customers through various channels while enjoying a supportive team culture. Immediate starts available for candidates with a passion for customer service.

Benefits

Yearly Bonus

Employee Discount Scheme

Employee Loans

Qualifications

• Experience in customer service, preferably from a call centre or Omni channel contact centre.

Responsibilities

• Provide assistance within the Omni-Channel Contact Centre via telephone, live chat, and emails.
• Liaise with network partners and suppliers during the purchasing journey.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Commitment

Job description

Job Description

Are you looking for a customer service role that is more than just answering the phone?

Hybrid working?

A genuine path for career progression?

Our retained client is a leading online retailer, with over 20 years of expertise they are true pioneers in what they do and the service they offer their customer.

They are now seeking customer service advisors to join the adventure, offering hybrid working you will be based both in their modern Edinburgh city office and the comfort of your own home, the best of both worlds.

As a customer service advisor you will be offering the highest level of assistance within their Omni -Channel Contact Centre via telephone, live chat and emails to aid the customer through the purchasing journey, whilst liaising with their network partners and suppliers.

If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.

Given the nature of this role we are only seeking individuals with the following skillset:

• Experience in customer service, preferably from a call centre or Omni channel contact centre
• Excellent communication skills
• Ability to multi-task and prioritise workload
• Attention to detail
• Commitment

• The starting salary for this position is £25,100 per annum with a host of other perks such as company wide yearly bonus, employee discount scheme for family and friends and even employee loans.

  Although they operate between Mon – Saturday you would only be required to work 1 Saturday in every 5, and even then it is a 3pm finish and they will even with a full day off. The operating hours are from 8am-5.30pm which are on a 8-hour shift rotational pattern. This role offers a hybrid format with 3 days at home and 2 in the office.

  They are looking for immediate starts and can interview at very short notice so if you are actively on the market and would like to hear more then please apply now.