Customer Service Representative

IQE PLC; Cardiff; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Discretionary Bonus

Health Plan

Cycle to work

Electric Car Scheme

Life assurance

Employee Assistance Program

Job summary

IQE PLC in Cardiff is seeking a Sales Administrator to support the commercial team by receiving, processing and acknowledging customer orders, and ensuring clear communication with engineering, QA and logistics to meet customer expectations.

You will own order tracking, update customers on status, liaise with agents, support after-sales queries, and maintain the Salesforce database while producing regular KPI reports.

Qualifications

• Sales Administrative work experience is desirable.
• Computer literate with good IT skills and MS Office proficiency.

Responsibilities

• Order Processing: Checking T&Cs and entry into IQE’s order book.
• Order acknowledgment: Liaising with planning team to ensure timely delivery of order acknowledgements.
• Order Tracking: Management of order book, monitoring on-time delivery, updating customers on status.
• Liaising with agents and customers on order-related queries.
• Supporting commercial team in resolution of after sales enquiries.
• Providing administrative support to commercial team.
• Maintaining and updating Salesforce database.
• Preparing, analyzing and communicating daily, weekly and monthly KPI performance.
• Adhering to internal safety, HR, environmental and quality guidelines & procedures.

Skills

Sales Administrative work

Computer Literate

Tools

Salesforce

Job description

Cardiff

IQE is a leading global supplier of compound semiconductor wafers and advanced materials.As one of the only compound semiconductor epitaxy foundries with worldwide presence and scalable manufacturing, IQE drives technology growth.Our vision is to be the top provider of advanced semiconductor materials by delivering exceptional quality, service, and innovation, making us the first choice for customers.Our strength comes from our diverse, expert workforce and a culture built on integrity, accountability, excellence, teamwork, and valuing people.

At IQE, we are committed to reaching Net Zero and creating a sustainable future.We actively strive to reduce our carbon footprint, invest in green initiatives, and embed sustainability into everything we do. Join us in driving meaningful change and making a lasting impact on the environment.

About the role

Supports the commercial team to ensure sales targets are met. Responsible for receiving, processing and acknowledging customer orders.Ensuring all requirements are precisely and accurately communicated to the engineering, quality assurance and logistics team to ensure 100% satisfaction against customer expectations.

Ownership of order tracking, working with planning team to monitor performance against plan and updating customers on order status with focus on maximizing on-time delivery

Account management activities as required to build and strengthen the supplier-buyer relationship and attract repeat business.

Key Responsibilities:

• Order Processing. Checking T&Cs and entry into IQE’s order book
• Order acknowledgment: Liaising with planning team to ensure timely delivery of order acknowledgements
• Order Tracking.Management of order book, monitoring on-time delivery, ensuring customers are kept updated on order status
• Liaising with agents and customers on order-related queries
• Supporting commercial team in resolution of after sales enquiries
• Providing administrative support to commercial team
• Maintaining and updating Salesforce database.
• Preparing, analyzing and communicating daily, weekly and monthly departmental KPI performance
• Adhering to all internal safety, HR, environmental and quality guidelines & procedures.

About you

• Sales Administrative work experience is desirable
• Computer Literate

Why should you join us?

All our employees benefit from:

• Professional Development and career pathways
• Discretionary Bonus plans
• Income protection - Permanent Health Insurance (PHI)
• Long service awards 5, 10, 15, 20, 25 and 30 years
• Values-based recognition awards
• Health Cash Plan includes discounts with high street brands
• Cycle to work plan (includes E-bikes)
• Electric Car Scheme (salary dependent)
• Employee Assistance Program (Free family, legal, financial and counselling support 24/7 Access to second medical opinion and unlimited access to a remote GP)
• Life assurance 4x salary
• Access to workplace Mental Health First Aiders/wellbeing rooms

IQE is an equal opportunities employer that values diversity at all levels.All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, or national origin.