Customer Service Representative

ZipRecruiter; Caerphilly; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in customer service is seeking a dedicated professional for a customer service role. The successful candidate will respond to customer inquiries, process orders, and maintain accurate records in a fast-paced environment. Key qualifications include a high school diploma, proficiency in Microsoft Office, and strong problem-solving skills.

Qualifications

• Proficient in Microsoft Office Suite (Excel, Word, Access, Outlook).
• Ability to accurately type a minimum of 25 words per minute.
• Prior experience using a multi-line telephone system.

Responsibilities

• Respond to customer inquiries via various channels promptly and professionally.
• Maintain accurate records of all customer interactions in CRM.
• Process customer orders, returns, exchanges, and refunds in compliance with policies.

Skills

Problem solving

Interpersonal skills

Communication skills

Education

High school qualifications or equivalent

Tools

Microsoft Office Suite

Customer Service software

Job description

Job Description

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via various channels.
• Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
• Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or escalate issues to the appropriate department.
• Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
• Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
• Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.

Minimum Qualifications:

• High school qualifications or equivalent
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
• Experience using Customer Service software
• No immigration sponsorship available for this position

Qualifications:

• Ability to accurately type a minimum of 25 words per minimum
• Ability to interact professionally with others and work independently in a fast-paced environment
• Prior experience utilizing a multi-line telephone system
• Strong problem solving and interpersonal skills
• Excellent verbal and written communication skills
• Highly dependable team player
• Ability to prioritize workload and complete responsibilities on time