Customer Service Representative

William Hill; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading company as a Customer Service Representative in Bristol, where you will be at the heart of the customer experience. This role involves welcoming customers, processing bets, and providing exceptional service, all while enjoying competitive benefits and opportunities for career growth.

Benefits

Flexible working hours

Annual Pay Review & Bonus Scheme

28 days holiday annually

Paid birthday day off

Subsidised travel

Pension plan

Sharesave Scheme

Perks and discounts

Training and development

Cycle to Work

Qualifications

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills

Responsibilities

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Building relationships with customers and providing excellent service

Skills

Customer Service

Interpersonal Skills

Empathy

Job description

Join to apply for the Customer Service Representative role at William Hill

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Join to apply for the Customer Service Representative role at William Hill

Job Description

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.

Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business, and working in retail at William Hill is really about putting our customers first and getting to know them and the communities we serve.

If you’re a people person, you’ll love working here. You’ll also receive support, training, and encouragement to build a career that raises your game, with plenty of incentives to keep you motivated because by investing in you, we’ll raise our game.

You will be responsible for:

• Welcoming customers with a friendly face
• Processing bets and assisting with customer queries
• Helping customers by demonstrating how to use betting terminals
• Building relationships with our customers and providing excellent customer service
• Championing safer gambling at all times
• Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

• Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
• Shifts are devised on a rota basis and are subject to change, including evening and weekend work

What's in it for you?

We offer a range of competitive benefits because we care about our people and their development. From financial benefits to health and wellbeing initiatives, we want you to know that, at William Hill, we win together:

• Flexible working hours: full and part-time options available.
• Annual Pay Review & Bonus Scheme: Your base salary will be reviewed annually, and you will qualify for an annual performance bonus.
• Holiday entitlement: 28 days holiday annually (pro-rata).
• Paid birthday day off: An extra paid day off for your birthday, to be taken within your birthday month.
• Subsidised travel: Discounted or free Zone 1-6 Oyster card for roles based in London.
• Pension plan: Employer matching contributions up to 4%.
• Sharesave Scheme: Opportunity to purchase William Hill shares at a discounted price.
• Perks and discounts: Discounts in shops, cinemas, holidays, and more.
• Training and development: Promoting from within and supporting your career growth.
• Cycle to Work: Cost-effective way to purchase cycling equipment.

What do you need to be successful?

• Age 18+ (legal requirement)
• Passion for delivering excellent customer service
• Strong interpersonal and empathy skills to engage with diverse customers

What happens next?

After applying, our Talent Acquisition team will review your application. If successful, you’ll receive an email with a link to complete an online assessment via HireVue. Successful candidates will then be invited for an interview.

Who are we?

We’re William Hill, part of evoke, with over 1,300 shops across the UK. Since 1966, we’ve been a staple on the UK high street. Our culture is built on trust and belonging, empowering our teams to work in a way that suits them, combining strengths and celebrating differences. We aim to win together and are looking for driven, energetic individuals to join us and raise their game.

More About Evoke

We embrace change and progress. evoke, the new name for 888 Holdings, is driven by purpose, ambition, and a focus on delivering exceptional betting and gaming experiences. Join us as we continue to grow and innovate, investing in your future and supporting your career development.