Customer Service Representative

Sinclair Group; Bridgend; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

A leading company in the automotive sector, based in Bridgend, seeks a Customer Service Representative to join their Customer Support Unit. This full-time permanent role involves managing service bookings, ensuring customer satisfaction, and developing relationships with dealerships. With a hybrid working model and attractive benefits, this role is ideal for individuals experienced in customer service, particularly in a contact centre setting.

Benefits

30 days annual leave including bank holidays

Birthday day off

Contributory Pension Scheme

Staff discounts on parts and servicing

Life Assurance

Cycle to Work Scheme

Employee Assistance programme

Development opportunities

Qualifications

• Previous experience in a customer service role, preferably within a contact centre.
• Exceptional communication skills characterised by professionalism and courtesy.
• Strong organizational skills and multitasking abilities.

Responsibilities

• Efficiently manage inbound and outbound service bookings with precision.
• Conduct calls to schedule appointments and confirm bookings.
• Resolve customer enquiries and concerns promptly.

Skills

Communication

Organizational Skills

Multitasking

Customer Service

Job description

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Customer Service Representative, Bridgend

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Client:

Location:

Bridgend, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

503f242ce0f1

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

The Sinclair Group are currently looking to recruit a Customer Service Representative to join our established Customer Support Unit in Bridgend.

Contract Type: Permanent/ Full-time

Hybrid Working-Following completion of your probationary period: we operate a hybrid working model enabling you to work 50% from home and 50% in the office.

Hours of work: 37.5 hours a week working between the hours of 8:00am to 6:00pm Monday to Friday

Position Pays: Competitive

Free onsite parking when working from the office.

The Opportunity:

Reporting to the CRM Manager and working as part of a team of 25 advisors, you will be required to fully engage with the brand you will be assigned to and develop extensive knowledge of the product whilst building strong working relationships across our dealerships including the aftersales manager and the aftersales team.

Your duties will include:

• Efficiently manage both inbound and outbound Service, MOT and repair bookings with precision and attention to detail.
• Conduct outbound calls to schedule service appointments and confirm existing bookings.
• Collaborate seamlessly with service teams to optimise customer experience
• Provide accurate and comprehensive information on service options and pricing
• Resolve customer enquiries and concerns promptly, ensuring the highest level of satisfaction.

More about you:

The ideal applicant will have:

• Previous experience in a customer service role, preferably within a contact centre setting.
• Exceptional communication skills, characterised by professionalism and courtesy.
• Strong organizational skills and multitasking abilities to manage appointment schedules effectively
• Familiarity with automotive services and dealership operations is advantageous.
• Adaptability to thrive in a dynamic and fast-paced work environment.

What’s in it for you?

• 30 days annual leave including bank holidays (pro rata) which increases with length of service
• Birthday day off
• Contributory Pension Scheme
• Staff discounted parts and servicing plus a free MOT every year
• Recognition of length of service at 5,10,20,30 & 40 years anniversary
• Life Assurance (death in service benefit) *
• Staff Car Scheme*
• Colleague Referral Scheme / Customer Referral Schemes
• Cycle to Work Scheme
• Employee Assistance programme with access to a 24/7 helpline
• Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health.
• Development opportunities within the Sinclair Group