Customer Service Representative

JR United Kingdom; Bothwell; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking friendly and customer-focused Customer Service Representatives to join their expanding team. This role is perfect for individuals with a passion for helping others and excellent communication skills. As part of a supportive and friendly team environment, you will handle customer inquiries, provide product information, and resolve issues efficiently. The company offers a competitive salary, training opportunities, and career progression. If you thrive in a fast-paced environment and enjoy working collaboratively, this is an exciting opportunity to advance your career in customer service.

Benefits

Competitive salary & benefits package

Training and development opportunities

Supportive and friendly team environment

Career progression opportunities

Qualifications

• Excellent communication and problem-solving skills are essential.
• Previous experience in customer service is preferred but not essential.

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Provide product/service information and resolve any issues efficiently.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Attention to Detail

Organisational Skills

Team Player

Tools

Microsoft Office

CRM Systems

Job description

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Client:

Iconic Resourcing

Location:

Job Category:

Other

EU work permit required:

Yes

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

Job Description:

About the Role:

We are looking for friendly and customer-focused Customer Service Representatives to join our clients expanding team. If you have a passion for helping people, excellent communication skills, and a positive attitude, we’d love to hear from you!

Key Responsibilities:

• Handle customer inquiries via phone, email, and live chat
• Provide product/service information and resolve any issues efficiently
• Maintain accurate records of customer interactions
• Work collaboratively with other teams to ensure top-quality service

What We’re Looking For:

• Previous experience in customer service (preferred but not essential)
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment
• Strong attention to detail and organisational skills
• Proficiency in Microsoft Office and CRM systems (desirable)
• A team player with a positive attitude

What We Offer:

• Competitive salary & benefits package
• Training and development opportunities
• Supportive and friendly team environment
• Career progression opportunities

How to Apply:

If you’re ready to take the next step in your career, apply now!

To apply for this role, please send your CV or contact Gemma Gault at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.

Iconic Resourcing are committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities’ employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required.