Customer Service Representative

VanRath; Belfast; On-site; GBP 26,000 - 30,000; Full time

Job summary

A global manufacturing company in Belfast is seeking a Customer Service Representative for a full-time role. The position involves managing customer orders, communication, and invoicing. Ideal candidates will have strong administrative experience and excellent communication skills. This role offers a competitive salary and benefits.

Benefits

Fantastic benefits

Qualifications

• 2+ years experience in an Administrative capacity.
• Excellent written and verbal communication skills.

Responsibilities

• Receiving orders from customers and confirming to them.
• Liaising with production to confirm dispatch dates.
• Tracking shipments and updating customers.

Skills

Communication

Time Management

Proactivity

Education

A-Level or equivalent

Tools

Microsoft Office

Excel

Job description

VANRATH are delighted to be supporting a global manufacturing company who are actively seeking a Customer Service Representative to join their team in Belfast.

This is an urgent requirement offering an immediate start date.

This is a Full-Time Monday - Friday position. 37.5 hours per week. Monday - Friday 8.30 - 5.

Salary

£26,000 - £30,000 per year + fantastic benefits

Responsibilities:

• Receiving orders from customers, acknowledging and confirming to the customer
• Request freight quotes from transport partners and book collections with partners via on-line portals / e-mail.
• Liaising with the production department to confirm the expected dispatch date for the order and communicating this to the customer.
• Keeping the customer fully informed as to the progress of their order, especially any unforeseen changes in the dispatch date.
• Liaising with stores and notifying the customer when their order has been dispatched and providing relevant paperwork including issuing of invoice
• Track & trace shipments and keep customers updated.
• Dispatching of finished goods and invoicing on the system as well as sending invoices to the customer.

Essential Criteria:

• Excellent experience in an Administrative capacity, ideally 2+ years.
• Excellent communication skills, both written and verbal for phone & email.
• Proficiency in Microsoft Office, especially Excel.
• Self-starter, proactive with good time management skills and ability to work as part of a team.
• Educated to A-Level or equivalent.

Desirable Criteria:

• Experience in B2B sales.
• Knowledge or experience of the Chemical Industry.
• Ability to speak a European language.

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.